Product Owner

Detailed Job Description:

Schedule: Candidates should be willing to work onsite 3-5x a week.

Description:

WHAT YOU’LL DO

• Define and communicate a compelling product vision. Develop and manage roadmaps for IT applications, ensuring alignment with enterprise architecture, business objectives, and long-term sustainability
• Operate as the primary liaison between engineering, architecture, and business stakeholders to translate business needs into technical requirements and ensure alignment across teams
• Lead backlog refinement and prioritization for technical features, application enhancements, and infrastructure capabilities. Balance technical debt, scalability, and business value
• Gather insights from internal users and stakeholders to identify pain points and opportunities to translate feedback into actionable technical solutions
• Partner with engineering, architecture, and design teams to ensure successful delivery of technical products and facilitate decision-making and remove roadblocks
• Define and track product KPIs and OKRs that measure application performance, reliability, and business impact. Use data to inform decisions and drive continuous improvement
• Stay ahead of industry trends, emerging technologies, and best practices. Drive innovation in technical product offerings
• Ensure technical products align with architectural standards, enterprise priorities, and long-term strategic goals. Make trade-offs that optimize for scalability and sustainability

 OTHER job details:

• Quickly develops working knowledge of the CCE product, the driving enterprise initiative, affected processes, users, technologies, and any dependencies related to in-flight priorities.
• Assesses the enterprise initiative scope and impacts, gaps, risks, and dependencies.
• Translates program requirements into clear requirements, user stories, acceptance criteria, and delivery sequencing.
• Partners as required with enterprise initiative leaders, engineering, architecture, and UX.
• Leads backlog refinement, sprint planning support, stakeholder reviews, demonstrations, testing coordination, and release-readiness activities for impacted capabilities in alignment with program milestones.
• Coordinates cross-product and cross-team dependencies, surfaces risks and decisions early, and drives timely resolution of blockers.
• Communicates impact assessments, progress, roadmap updates, planned releases, key decisions, and items requiring leadership attention.
• Produces and maintains clear product documentation, decision records, dependency tracking, and implementation guidance.
• Provides effective knowledge transfer at the conclusion of the engagement and works independently within established governance, delivery standards, and decision rights.

All you'll need for success

Minimum Qualifications – Education & Prior Experience

• Bachelor’s degree in a related field and at least 3 years of Product Management or Product Delivery experience, or at least 5 years of equivalent experience
• Demonstrated experience serving as a Product Owner in an Agile delivery environment and managing a product backlog from discovery through release
• Ability to onboard quickly, operate with limited supervision, manage competing priorities, and deliver within a time-bound engagement
• Strong written and verbal communication skills with experience working across business, technology, and vendor teams
• Preferred Qualifications- Education & Prior Job Experience
• Experience with contact center technologies, customer service, airline, travel, or other complex operational technology products
• Experience with agent desktop, CRM, workflow, and knowledge management technologies
• Familiarity with product architecture, DevOps practices, APIs, and release processes
• Experience working in a large enterprise with multiple products and platforms

Skills, Licenses & Certifications

• Working knowledge of Agile Product Management and delivery tools; experience with Azure DevOps (ADO) is preferred
• Relevant Product Management, Product Owner, Scrum, or Agile certification is preferred but not required (e.g. CSPO)
• Strong facilitation, prioritization, stakeholder management, problem-solving, and decision-making skills

Top requirements:

• Product (CSPO cert), mix of technology and business domains, communication.

Nice to have:

• Airline domain, Azure Dev Ops tool familiarity, organization, planning, scrum