Application & Technical Support Specialist III

Job Description

HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III.

Summary
The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility.

Responsibilities
Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments
Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need
Developing business cases for new product development; creating, executing and tracking new product launch plans
Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars
Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives
Assisting in product rationalization, product portfolio modifications and shape standardization

Requirements
The Application Specialist III requires four (4) - six (6) years of experience in refractory technical marketing, research, quality assurance, or sales.
Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field
Requires knowledge of refractory products, installation methods, construction skills and customer applications
Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
Requires the ability to work effectively in a team environment
Requires strong analytical, strategic thinking and business problem solving skills
Requires project management skills and the ability to coordinate multi-department projects

Physical and Environmental Requirements
Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling. stooping/kneeling/crouching/crawling
Lifting: Requires lifting up to 50 pounds less than 1/3 of time.
Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus
Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise: Requires exposure to moderate noise.