Technical Recovery Manager - GAC Solutions Inc. - | Dice.com

GAC Solutions Inc.

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Technical Recovery Manager

• Posted 1 day ago • Updated 8 minutes ago

Full Time

Part Time

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Job Details

Skills

Recovery
SANS
Leadership
IT Management
Bridging
Service Assurance
Problem Management
Communication
Incident Management
Management
Collaboration
TRM

Summary

Title: Technical Recovery Manager

Location: TX (onsite)

Incident Leadership: Provide 24/7 senior technical leadership for P1 and P2 incidents, focusing on rapid service restoration and reducing MTTR.
Bridge Management: Lead technical bridges, assemble required SME teams, and coordinate with MIM for timely updates and incident resolution.
Service Assurance: Ensure health checks, post-resolution monitoring, and smooth transition of resolved incidents to Problem Management.
Collaboration & Communication: Work closely with MIM, technical teams, and clients to maintain transparency and confidence in incident handling.
On-Call & Rota Management: Participate in a continuous on-call rotation, ensuring full coverage and coordination of TRM schedules and responsibilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91128170
Position Id: OOJ - 9783-8784-1762298543
Posted 1 day ago

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Technical Recovery Manager

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