IT Infrastructure Engineer

Our client is a medical technology company that develops software used in the radiation therapy of cancer. They market their products worldwide and have subsidiaries across the globe.

They are seeking a full-time IT Infrastructure Specialist/Engineer to work in a 2-3x/week hybrid capacity in Midtown Manhattan.

The role will report to the Director of Information Technology.

Position Overview:
The IT Infrastructure Specialist supports the deployment and ongoing operation of customer environments used to deliver company applications. The role is hands-on and includes testing/validating hardware configurations, implementing core infrastructure services, and providing support for both new deployments and existing clients.

Key Responsibilities:
Infrastructure Management

• Test and validate server and hardware configurations to ensure they are suitable for reliable application delivery
• Implement, administer, and maintain Windows-based physical server environments and VMware and Nutanix virtual infrastructure
• Configure and support Active Directory services, including users, groups, and Group Policy (GPO) administration
• Deploy, maintain, and troubleshoot app delivery (Citrix/Omnissa) based environments
• Install, configure, maintain, and troubleshoot Microsoft SQL Server and related components
• Coordinate software releases and patching activities; monitor environments to maintain security, stability, and performance

Support & Operations

• Follow change management procedures and provide escalation-level troubleshooting when required
• Maintain accurate documentation for systems, configurations, processes, and support activities
• Provide hands-on technical support to new and existing clients via phone/email/remote support
• Handle daily support cases and service requests, ensuring timely response and resolution
• Participate in occasional coverage aligned with West Coast business hours

Best Practices & Professional Development

• Apply IT service management and standards practices (e.g., ITIL and ISO) to support operations
• Maintain familiarity with disaster recovery best practices and procedures
• Assess business requirements and recommend practical technical solutions
• Stay current with industry trends and emerging technologies

Ideal Experience / Qualifications:

• 6–8 years of experience supporting Windows and VMware, Hyper-V, or Citrix environments 
• Experience supporting high-availability and disaster recovery technologies (e.g., VMware, SQL clustering/replication, SAN/storage)
• Demonstrated proficiency with Active Directory and Microsoft Group Policy
• Strong understanding of networking fundamentals including DNS and TCP/IP

Professional Skills (given the client-facing aspects):

• Strong written and verbal communication skills, with the ability to explain technical information clearly
• Demonstrates strong attention to detail and produces clear, accurate documentation for systems, procedures, and changes, treating documentation as a critical part of the role
• Analytical, research, and troubleshooting skills with structured approach to problem solving resolution
• Highly organized with strong time-management skills and the ability to prioritize competing tasks
• Ability to present detailed or complicated technical information in an understandable manner