Posting Description
SYSTEMS ADMINISTRATOR 1, Koch Institute (KI) for Integrative Cancer Research , to support students, faculty, and staff and deliver proactive, solutions-focused technical support to both technical and non-technical users, working in person and remotely to diagnose issues, implement solutions, and ensure continuity of research and operations. Will collaborate closely with customers, vendors, development teams, and MIT IS&T/ORCD service owners to resolve incidents and requests; support and maintain a broad range of infrastructure, networking, endpoint, and research computing systems, and assist with the implementation of new services while supporting existing platforms. Responsibilities include diagnosing and resolving incidents, requests, and problems, owning issues through resolution to support research and operational continuity; partnering with vendors and IS&T/ORCD teams on root cause analysis, problem management, and system improvements; analyzing ticketing trends and dashboards to identify recurring or systemic issues and coordinate effective responses; designing, deploying, and supporting sustainable and scalable technical solutions; assisting with installation, deployment, and support of client and research computing systems, including servers and clusters; develop and maintain technical documentation, knowledge base articles, and standard support processes.
Job Requirements
REQUIRED : Bachelor's degree in Information Systems or Computer Science or equivalent related work experience; a minimum of two years of relevant technical experience; experience with macOS, Windows, Linux, iOS, and Android support; endpoint management (e.g., JAMF, MECM, Active Directory); virtualization, storage, networking, and cloud platforms; research/HPC environments, automation, scripting, and containerization; ticketing systems and IT service management practices; demonstrated ability to work effectively in a fast-paced environment; ability to own and resolve complex technical issues and communicate clearly with diverse audiences; and ability to build strong client relationships and manage expectations.
2/12/2026
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: RTL165931
- Position Id: 954aefdeff5c217dce573f8452cf70d
- Posted 30+ days ago
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