Programmer/Analyst: I (Junior)

Columbus, OH, US • Posted 2 days ago • Updated 6 hours ago

Contract Independent

On-site

Judge Group, Inc.

Fitment

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Job Details

Skills

Application Support
Production Support
Usability
Root Cause Analysis
User Guides
Reporting
Communication
Attention To Detail
Writing
SQL
Splunk
Dynatrace
Database
Microsoft Windows
Servers
Microsoft IIS
Privacy
Marketing

Summary

Location: Columbus, OH
Salary: Negotiable
Description:
Job Title: Application support analyst/Production Support

Location: Columbus, OH (4 days onsite, 1 day remote)

Type: 3 Months Contract to Hire

Type only W2

The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
Work closely with other team members as well as work independently to be able to resolve issues.
Responds to user requests and incident tickets requiring application-level intervention.
Monitors team ticket queue and email inbox and works to resolve issues in a timely manner.
Develop and maintain accurate technical and user documentation.
Troubleshoot minor and major system issues in a timely manner and escalate to our Vendor when necessary. This includes system and/or data related issues.
Collect and provide reporting applications health and usage metrics.
Work with team members, Vendors, system/database administrators, and end users to resolve issues.
Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
Must be able to quickly work through situations to determine impacts.
Performing operational tasks (monitor logs and job statuses to confirm successful completion)

Skills required:

Good verbal/written communication skills with attention to detail
Reading/Writing SQL Queries
Splunk
Dynatrace - monitoring both application and database servers
Ability to navigate Windows Servers and IIS configurations
Ability to read and navigate application and system Log files

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1115090
Posted 2 days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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