UX Conversational Designer

UX Conversational Designer
Top Skills (Required)

1. 1-2+ years of experience writing conversational dialogue for IVR and chat
2. Experience designing conversation flows for IVR and chat
3. Experience writing for accessibility and meeting reading-level requirements

Nice to Have (Secondary Skills)
Additional UX, content strategy, or voice/UI writing experience

Overview

Our healthcare client is seeking a Conversational Designer to join their growing digital experience team. This role will support the design and optimization of interactive voice response (IVR) and chat dialog, ensuring experiences are intuitive, user-friendly, and aligned with accessibility standards.
You will lead and participate in co-design workshops with stakeholders across multiple health plans, shape documentation approaches for conversation design, and establish best practices for voice and tone, readability, accessibility, and user-centric terminology mapping.
This role collaborates closely with stakeholders, product designers, and user researchers to deliver high-quality IVR prompts, user flows, chatbot dialogue, and utterance routing. The team is responsible for representing the healthcare client's brand voice, ensuring compliance with state-level accessibility and readability regulations, and maintaining a robust conversation writing style guide.

Responsibilities
Support UX/HCD (Human-Centered Design) activities including consultations, design sprints, and facilitated workshops
Apply human-centered design principles to clarify problems, align stakeholders, and craft user-focused solutions that balance business needs
Develop prototypes, conversation flows, and other deliverables efficiently and consistently
Create, update, and maintain user journeys and content designs for contact center technologies
Monitor and troubleshoot IVR and chat interactions for quality improvements
Serve as a liaison across business groups, operations teams, and contact centers
Analyze IVR and chat usage data to identify needs and recommend content enhancements
Participate in content audits and reviews, providing qualitative analysis and recommendations
Maintain accurate logs of IVR and chat changes to monitor trends and track potential issues
Perform other duties as assigned
Comply with all organizational policies and standards

Required Qualifications
Bachelor's degree in writing, design, communications, or a related field

Employee Value Proposition (EVP)
100% remote opportunity
Long-term contract with potential to convert to full-time
Work with a large, fast-growing healthcare client in the payer space
Exposure to innovative digital experience, cloud migration, and enterprise-level transformation initiatives
Collaboration with product teams, cloud services, and enterprise architecture
Opportunity to support development, testing, and maintenance of member- and provider-facing applications
Mission-driven environment focused on managed care, whole-person health, and improving healthcare access

Work Environment
Fully remote
Standard business hours (8am-5pm); overtime is rare
Part of the Digital Experience & Engagement organization, which designs digital experiences across channels
Team culture emphasizes creativity, accessibility, collaboration, and diversity
Focused on conversation design for IVR and chatbots supporting members and providers
Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 8, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.