IT Field Services Technician

CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.

Location: Onsite, Nashville, TN

Hours:7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM

The candidate must have a reliable personal vehicle to travel between customer sites throughout the Greater Nashville area. All work-related mileage is fully reimbursed, and the role involves regular local travel to support field services activities.

The Field Services Technology Team provides onsite support for technology-focused projects, including hardware installs, device imaging, equipment upgrades, and troubleshooting across multiple locations. Technicians travel to customer sites, execute project tasks, resolve technical issues, and ensure all technology deployments meet organizational standards. This team is ideal for hands-on IT professionals who deliver reliable, high-quality support in dynamic, fast-paced environments.

Duties:

• Perform advanced hands-on computer and endpoint builds, staging, configuration, imaging, and quality validation.
• Prepare deployment-ready equipment, kits, and assets for field installation and support activities.
• Maintain accurate inventory records, asset status, serial numbers, and related documentation.
• Conduct detailed quality checks to identify configuration, hardware, software, and staging defects before deployment.
• Troubleshoot build and staging issues, resolve operational blockers, and appropriately escalate complex exceptions.
• Support high-volume warehouse and staging workflows while maintaining accuracy, organization, and accountability.
• Reconcile asset records and investigate discrepancies to ensure accurate inventory and deployment information.
• Prepare and maintain deployment documentation, checklists, procedures, and handoff materials.
• Support logistics readiness by ensuring equipment is properly labeled, documented, packaged, and prepared for field delivery.
• Coach and provide technical guidance to junior technicians to improve consistency, quality, and adherence to procedures.
• Identify recurring issues and recommend process improvements to reduce rework and improve repeatability.
• Collaborate with field technicians, project teams, and other technical resources to support predictable deployment execution.
• Handle exceptions and non-standard requirements while maintaining established quality and documentation standards.
• Follow established IT security, asset management, safety, and operational procedures.

Skills:

• Strong hands-on technical troubleshooting and problem-solving skills.
• Experience with computer hardware, peripherals, operating systems, imaging, configuration, and endpoint deployment.
• Strong attention to detail and commitment to build quality and asset accountability.
• Ability to work effectively in a high-volume staging and warehouse environment.
• Strong organizational, documentation, and inventory management skills.
• Ability to identify defects, troubleshoot issues, and determine appropriate corrective actions.
• Ability to read and follow technical procedures, deployment documentation, and checklists.
• Strong communication and interpersonal skills with the ability to coach and support other technicians.
• Ability to prioritize competing tasks and meet deployment and logistics deadlines.
• Comfortable working independently while collaborating effectively with technical and field teams.
• Commitment to reducing rework, improving repeatability, and strengthening operational processes.

Experience:

• 3+ years of experience in IT support, field services, desktop support, endpoint deployment, hardware staging, or a related technical environment.
• Hands-on experience building, configuring, imaging, testing, and preparing computers or other IT equipment for deployment.
• Experience with asset tracking, inventory reconciliation, equipment labeling, and deployment documentation.
• Experience troubleshooting hardware, software, imaging, configuration, and connectivity issues.
• Experience supporting high-volume staging, deployment, or logistics operations preferred.
• Previous experience mentoring or coaching junior technicians is preferred.
• Experience handling exceptions and resolving operational issues in a fast-paced environment preferred.

Education:

• High school diploma or equivalent required.
• Associate degree or technical certification in Information Technology, Computer Science, or a related field preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Vaccination Requirements

Varicella (2 doses or positive titer)

Measles

Mumps

Rubella

Hepatitis B or declination form

Tdap w/in 10 yrs

Seasonal Flu Vaccine

and Negative TB test

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit ;br>
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.