Senior Systems Administrator – Dynamics 365 CRM / Azure / Power Platform

Role: Senior Systems Administrator – Dynamics 365 CRM / Azure / Power Platform

Columbus, OH

Summary

Seeking a senior-level administrator to own the stability, governance, and continuous improvement of a Microsoft Dynamics 365 CRM and Power Platform environment, with supporting Azure integrations. This role is both hands-on technical and client/team-facing, requiring strong ownership, communication, and leadership skills.

Key Responsibilities

• Administer and support Dynamics 365 CRM (CE) across environments (Dev/Test/UAT/Prod)
• Manage Power Platform (Power Apps, Power Automate, Dataverse) including environment strategy and DLP governance
• Oversee security model (roles, access, compliance alignment) and platform health (performance, monitoring, audits)
• Coordinate releases and ALM (solution management, deployments, validation, rollback readiness)
• Support Azure-integrated components (identity, app registrations, API/integration troubleshooting)
• Lead incident response, root cause analysis, and operational improvements
• Maintain runbooks, governance models, and support documentation

Soft Skills / Leadership Expectations

• Act as a trusted advisor to clients and stakeholders
• Lead through influence across dev, architecture, and business teams
• Communicate clearly: translate technical issues into business impact
• Drive accountability, structure, and calm execution during incidents
• Mentor junior admins and developers and reinforce best practices and governance

Required Experience

• 5+ years with Dynamics 365 CRM administration (Customer Engagement)
• 3+ years with Power Platform administration/governance
• Strong knowledge of security models, solution management, and environment strategy
• Experience supporting integrated Azure services and enterprise applications
• Proven ability to work across technical teams and client stakeholders

Profile We’re Targeting

• Hands-on operator who can also lead and advise
• Strong ownership mindset (treats platform as a product)
• Comfortable in client-facing and cross-team environments

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