NA ADAS In-Field Quality

The In-Field Life Quality Lead will play a pivotal role in enhancing the quality of customer vehicles on Autonomous Driving Systems and component features. This role involves developing and implementing strategies to meet ambitious quality objectives, ensuring that all aspects of Quality, Cost, Timing, and Performance are considered. The ideal candidate will be highly responsive, capable of diagnosing vehicle issues, and adept at leading teams to implement effective solutions.

Key Responsibilities:

• Build warranty improvement plan and contribute to improving the quality level of customer vehicles to meet ambitious quality objectives and ensure customer protection.
• Demonstrate great responsiveness to meet quality and production requirements.
• Conduct vehicle issue diagnosis and root cause analysis, working on Pre-analysis of issues/claims with Control Tower and Engineering.
• Lead recommendations for modifications to components or processes to ensure vehicle quality.
• Organize reviews with top problematic component suppliers and their associated Engineering and Quality teams to respond to Design Quality related GIMs.
• Support coordination of improvements to the Serial Life Window and Change Management processes.
• Lead the creation and implementation of best practices and standards using 3 Legged 5 Why analysis (Read Across).
• Issue field solutions on systemic, chronic, or major quality issues working with Aftersales (Top Warranty, Recalls, Rapid Service Updates, Customer Service Notifications).
• Lead internal and external survey analysis with corrective actions for both defect malfunction and dislikes.
• Build survey things gone wrong improvement plan.
• Support HUB activities to replicate and capture logs on difficult to solve problems.
• Utilize over the air vehicle data (Aptiv/ADA/Databricks) to support technical analysis and solutions.