Skyline IT Services is a growing San Diego-based Managed Services Provider delivering trusted IT support, consulting, and technology solutions to small and mid-sized businesses since 1999. We pride ourselves on building long-term client relationships, delivering responsive service, and maintaining a strong team culture that values professionalism, growth, and work-life balance.
We are currently seeking an experienced IT Field Technician to join our team. This role is ideal for a skilled, service-oriented IT professional who enjoys working directly with clients, solving technical problems, supporting diverse environments, and helping businesses use technology more effectively.
At Skyline IT Services, you will work with a variety of clients and technologies while being part of a collaborative, friendly team that values both technical excellence and personal development.
What We Offer
Competitive pay based on experience
Bonus opportunities
Health and dental insurance
Paid time off
Educational incentives and support for professional development
A positive, team-oriented work environment
Position Overview
The ideal candidate will have 5+ years of IT support and consulting experience, particularly in environments supporting multiple small to mid-sized businesses. You should be comfortable working independently in the field, communicating clearly with both business owners and end users, and taking ownership of technical issues from start to resolution.
This position requires strong hands-on experience with:
Microsoft Server environments
Microsoft 365 and related Microsoft platforms/applications
Apple operating systems
Network and server hardware, including managed switches and firewalls
Virtualization platforms such as VMware and Hyper-V
Storage technologies such as iSCSI and SANs
Cloud platforms such as Azure, Google Workspace, and AWS
Just as important, we are looking for someone who is personable, professional, and confident working with non-technical users in a client-facing role.
Key Responsibilities
Perform network assessments for prospective new clients
Support and help coordinate client IT projects
Assist clients with ongoing IT planning and technology growth
Work collaboratively with the team and take the lead when appropriate
Respond to client requests submitted by phone and email
Provide both remote and onsite support for client infrastructure and end users
Record, track, and manage service activity in the company CRM/ticketing system
Diagnose issues and gather relevant troubleshooting data
Document solutions and maintain accurate technical documentation
Qualifications
5+ years of IT support / consulting experience preferred
Microsoft 365 certification preferred
A+, Network+, and Security+ certifications preferred
Apple certification is a plus
Valid driver’s license required
Reliable transportation required
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