Firewall Ticket Engineer

Job Title: Firewall Ticket Engineer

Duration: 6-12 Months

Locations- Can work Onsite from the following locations.

Key Responsibilities:

• Handle and resolve firewall tickets, specifically related to role and policy management.
• Manage and configure firewall rules, NAT policies, and routing configurations.
• Address and resolve firewall requests for Palo Alto, CheckPoint, and Cisco firewalls.
• Process firewall-related tickets for AWS and Azure environments, focusing on network security configurations.
• Coordinate with the team to handle firewall change requests from ServiceNow and through the designated request management system (Tufin).
• Perform troubleshooting on firewall policies, NAT issues, and route configurations.
• Provide technical support and documentation for firewall-related issues and resolutions.
• Ensure security policies are compliant with organizational standards and guidelines.
• Work closely with the engineering and operations teams to ensure smooth firewall operations.
• Participate in change management and audit processes related to firewall configurations.
• Ensure timely resolution of all assigned tickets and requests in line with service level agreements (SLAs).

Qualifications:

• Proven experience with firewall management, including Palo Alto, CheckPoint, and Cisco firewalls.
• Strong understanding of networking concepts, including NAT, routing, and security policies.
• Experience with AWS and Azure cloud environments, focusing on firewall and security configurations.
• Familiarity with ticketing systems such as ServiceNow and Tufin for request management.
• Knowledge of firewall role configuration, policy creation, and troubleshooting.
• Strong problem-solving and analytical skills.
• Ability to prioritize and manage multiple tickets efficiently.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a team-oriented environment.
• Attention to detail and commitment to ensuring firewall configurations are secure and optimized.