Deskside Technician II

Stefanini Group is looking for Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you!

Responsibilities:Experience with Windows 10Expertise with Windows 11Demonstrated experience with non-standard Software InstallationDemonstrated experience loading computer images with SCCM and PowerShell scriptsDemonstrated ability to troubleshoot network connectivity to ensure PC is online during build processProvide hardware/software support services to onsite client including break/fixDiagnose end-user system failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkStrong technical and communication ability to explain to end-users about refresh processes, including ability to help configure and sync refreshed computerFlexibility to handle a variety of activities and changesDemonstrated ability to remain calm if activities do not go according to planHigh organizational ability and detailed orientedDemonstrated ability to follow processesDemonstrated ability to document work, track tasks/installs, and perform QA activities

Requirements:

Role involves building computers using SCCM for base image and installing non-standard software after base image build. Ability to organize, troubleshoot, and work on 10-12 machines at a time.

Experience with Windows 10

Expertise with Windows 11

Demonstrated experience with non-standard Software Installation

Demonstrated experience loading computer images with SCCM and PowerShell scripts

Demonstrated ability to troubleshoot network connectivity to ensure PC is online during build process

Provide hardware/software support services to onsite client including break/fix

Diagnose end-user system failures and implement repair solutions

Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Strong technical and communication ability to explain to end-users about refresh processes, including ability to help configure and sync refreshed computer

Flexibility to handle a variety of activities and changes

Demonstrated ability to remain calm if activities do not go according to plan

High organizational ability and detailed oriented

Demonstrated ability to follow processes

Demonstrated ability to document work, track tasks/installs, and perform QA activities



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