Enterprise Observability & AIOps Architect

Role : Enterprise Observability & AIOps Architect (App + Infra) 
Location: Remote (Dallas, Texas )  Duration: 1 Year (with possible extension) 
Role Overview 
We are looking for an experienced Enterprise Observability & AIOps Architect to design, modernize, and lead enterprise-scale observability ecosystems spanning applications, infrastructure, cloud platforms, databases, and operational workflows.
The ideal candidate will combine strategic architectural leadership with strong hands-on expertise in modern observability and AIOps platforms, driving operational excellence and AI-driven transformation across large enterprise environments.
 
Key Responsibilities Enterprise Observability Architecture

• Lead enterprise-wide observability assessments across applications, infrastructure, cloud, and databases

• Define current-state and target-state architectures

• Drive monitoring rationalization and tool consolidation strategies

• Establish standards for telemetry, tagging, service identity, alerting, and dashboards

• Define scalable operating models aligned with SRE, ITSM, and platform engineering

Application Observability

• Architect solutions for:

• APM, distributed tracing, logs & metrics, RUM, synthetic monitoring

• Define SLI/SLO-driven monitoring strategies

• Improve service visibility, dependency mapping, and telemetry quality

• Build observability for microservices, APIs, Kubernetes, Azure-native & legacy systems

 Infrastructure & Platform Observability

• Design observability across cloud, middleware, databases, and batch systems

• Analyze alert duplication, routing inefficiencies, and monitoring overlaps

• Define event correlation, severity models, enrichment, and ownership frameworks

 AIOps & Intelligent Operations

• Design and implement:

• Event correlation & noise reduction

• Intelligent alert prioritization

• Anomaly detection & predictive insights

• Root cause analysis & contextualization

• Enable AI-driven workflows for:

• Incident reduction

• MTTR optimization

• Automated remediation

 ITSM & Operational Integration

• Integrate observability tools with ServiceNow, CMDB, and incident workflows

• Define monitoring-to-incident processes and governance frameworks

• Establish KPI-driven operational maturity models

 
 Governance & Blueprinting

• Develop enterprise standards, onboarding blueprints, and playbooks

• Define reusable observability patterns and reference architectures

• Establish Day-1 observability models for new services

 Required Experience

• 15+ years in observability, SRE, platform engineering, AIOps, or production operations

• Proven experience in enterprise observability transformation and monitoring rationalization

• Strong background in hybrid cloud and distributed systems

• Experience working with executives, enterprise architects, and platform teams

• Deep understanding of incident management and reliability engineering