Salesforce Lead

Introduction:

As a Salesforce Lead, you will be responsible for providing technical support and configuration for various Salesforce products such as Commerce Cloud, Sales Cloud, Marketing Cloud, and Community Cloud. You will work closely with internal customers to troubleshoot applications, resolve issues, and ensure that all changes are implemented according to best practices.

Responsibilities:

• Field incoming problem tickets and prioritize, schedule, and administer enhancements and defect resolution
• Record, track, and document the problem-solving process
• Communicate application problems and issues to key stakeholders
• Test fixes and perform post-resolution follow-ups
• Maintain and enhance performance of software applications
• Identify and learn appropriate software applications used by the organization
• Perform preventative maintenance and engage the database team when required
• Manage and provide guidance to junior team members
• Deploy changes to production and UAT environments
• Take ownership of application change requests and see them through to completion
• Ensure supporting documentation and knowledge transfer are up to date
• Perform other duties as assigned

Requirements:

• Experience supporting enterprise CRM systems, specifically Salesforce
• Experience with configuration/support of Commerce Cloud, Sales Cloud, Marketing Cloud, Community Cloud is a plus
• Ability to perform root cause analysis and identify fixes/enhancements
• Provide ideas for system optimization and Order Lifecycle improvements