RN Manager Patient Experience

Job Description:

• The Performance Improvement /Patient Experience RN Manager will drive and foster a culture of patient-centered care while improving the patient and family experience.
• This individual is responsible for translating information received from objective and subjective assessments of patient experience and patient relations into actionable behaviors.

Education:

• Completion of an accredited Registered Nurse program.
• Bachelor's degree from an accredited College or University in related field required.
• Master's degree from an accredited College or University in related field preferred.

Certifications/Licenses:

• Current California RN License
• Certified Patient Experience Professional (CPXP), preferred
• Certified Professional in Healthcare Quality (CPHQ), preferred

Experience:

• 3 years of clinical experience in an acute with leadership abilities
• Experience in patient advocacy or complaint/grievance management, preferred.
• 1 year of quality or performance improvement experience including data analysis and management