Prohires
Prohires

Desktop Technician (local to TN)

Hybrid in Memphis, TN, US • Posted 7 hours ago • Updated 7 hours ago
Contract Independent
Contract W2
12 Months
Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Analytical Skill
  • Audiovisual
  • Break/Fix
  • Cisco Jabber
  • AV
  • Active Directory
  • Adaptability
  • Android
  • Computer Science
  • Conflict Resolution
  • Customer Service
  • Communication
  • CompTIA
  • Issue Tracking
  • Hardware Management
  • Microsoft Certified Professional
  • Management
  • Master Data Management
  • Help Desk
  • Microsoft Operating Systems
  • IOS Development
  • Microsoft Office
  • Computer Hardware
  • Encryption
  • GPO
  • Multitasking
  • Network
  • Printers
  • Problem Solving
  • OS X
  • Preventive Maintenance
  • Printer Support
  • Microsoft Windows XP
  • Mobile Device Management
  • Laptop
  • Remote Support
  • Soft Skills
  • Microsoft Windows
  • Software Troubleshooting
  • Microsoft Windows 7
  • Servers

Summary

  • Role: Band 2 Desktop Technician / Desktop Support Engineer
    Locations: 

    Delta Specialty Hospital

    3000 Getwell Rd

    Memphis, TN 38118

    3 Days (Mon, Wed, Fri)

  •  

    Crestwyn Hospital

    9485 Crestwyn Hills Cove

    Memphis, TN 38125

    2 Days (Tues, Thurs)

  • Primary Scope: Provides day-to-day local and remote desktop support, break-fix, fault diagnosis, and application troubleshooting via a ticketing system. Mentors Band 1 technicians and assists Band 3 engineers with escalated tickets.

Key Responsibilities & Functions

  • User & Ticket Support: Serves as first/second level contact for customer issues, maintains timely updates in the ticketing system, and communicates issue statuses effectively.

  • OS & Software Troubleshooting: Installs, upgrades, supports, and troubleshoots Windows (XP, 7, 8.1, 10), basic Mac OS, MS Office (2010 / 365), Cisco Jabber, and other authorized applications.

  • Hardware & Maintenance: Performs preventative maintenance and remedial repairs on desktops, laptops, printers, and authorized peripheral equipment.

  • Network & AV Support: Uses diagnostic tools for network connectivity and workstation hardware/software issues; collaborates with third-party vendors to remediate complex Audio/Visual (AV) issues.

  • Broad IT Scope: Applies basic working knowledge across Networks, Servers, AV, Smart Devices, and Telecoms.

Candidate Qualifications & Skills

< data-path-to-node="8">Minimum Qualifications

  • Education: Bachelor’s degree (or equivalent) in Computer Science or a related field.

  • Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or higher.

  • Experience: Minimum of 18 months in IT (ideally 2–3 years in Windows desktop support).

< data-path-to-node="10">Technical Skills

  • Systems & Admin: Windows 7–10, Active Directory, GPO utilization, and Active Directory PC/laptop management.

  • Tools & Software: MS Office 365, Helpdesk ticketing systems, Enterprise anti-virus solutions, and Enterprise encryption solutions.

  • Mobile & Peripherals: Mobile Device Management (MDM) for iOS and Android devices, plus PC hardware/printer troubleshooting.

< data-path-to-node="12">Soft Skills & Additional Requirements

  • Strong analytical, troubleshooting, multi-tasking, and problem-solving skills to consistently meet SLAs.

  • Excellent internal customer service and communication abilities.

  • Adaptability in a fast-changing work environment and willingness to work off-hours/weekends for projects or emergency support.

  • Sairam Reddy 

    IT Recruiter

     

    w

     

     
    Email :
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91126058
  • Position Id: 9134467
  • Posted 7 hours ago
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Riyaz Uddin

Recruiter @ Prohires

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