Customer Trust & Assurance Specialist - Canada

Position: Customer Trust & Assurance Specialist

Location: Canada

Duration: Long Term Contract

Overview

• We are seeking a Customer Trust & Assurance Specialist to support our healthcare and medical product lines.
• This role serves as a bridge between product, engineering, and security teams and our customers' compliance and security functions.
• You will lead customer due diligence activities, manage security and compliance questionnaires, and ensure clear, accurate communication of our technical and regulatory practices.

Key Responsibilities

• Manage customer due diligence, including security, compliance, and privacy questionnaires.
• Collect, review, and challenge technical evidence with engineering and security teams.
• Translate complex technical details into clear, customer-friendly compliance language.
• Support healthcare and medical product compliance needs, including HIPAA/HITECH requirements.
• Maintain evidence repositories and support customer audits, reviews, and inquiries.
• Ensure alignment of customer trust activities with cloud security best practices (AWS/Azure/Google Cloud Platform).

Required Skills

• Experience responding to customer due diligence or security questionnaires.
• Understanding of cloud security controls and healthcare compliance (HIPAA/HITECH).
• Ability to interpret and validate technical evidence.
• Strong communication and cross-functional collaboration skills.
• Basic understanding of AI security is a plus.