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Service Manager - Los Angeles, CA (Hybrid)

Los Angeles, CA, CA, US • Posted 1 day ago • Updated 18 minutes ago

Contract Corp To Corp

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

LOS
Regulatory Compliance
High Availability
Software Development
Software Development Methodology
Software Release Life Cycle
Communication
Management
Application Support
Collaboration
ServiceNow
SLA
ROOT
Data Link Layer
Network Layer
Corrective Maintenance
Management Information Systems
Dashboard
Microsoft Excel
Continuous Improvement
Documentation
Stakeholder Management
Mentorship
Incident Management
Root Cause Analysis

Summary

Title:- Service Manager

Location: Los Angeles, CA (Hybrid)

Job Description:-

Ensure SLA compliance and maintain high availability of business-critical applications/systems
Take ownership of application downtime incidents and act as the primary escalation point during outages
Leverage a strong development background to better understand application behavior, logs, and issue diagnosis
Possess thorough understanding of Software Development Life Cycle (SDLC) to align support with build, release, and production cycles
Manage major incidents with clear, timely stakeholder communication
Oversee end-to-end application support lifecycle (incident, problem, change coordination)
Use tools like ServiceNow for ticket tracking, prioritization, and SLA monitoring
Perform issue triage with leads/technical teams to identify root causes and drive resolution
Lead cross-functional teams (L2/L3, infra, vendors) for efficient incident management
Plan and execute preventive & corrective maintenance
Track and improve incident trends, recurring issues, and service performance
Develop MIS/operational reports and dashboards (Excel)
Drive service reviews and continuous improvement initiatives
Maintain documentation, SOPs, and service logs
Demonstrate strong stakeholder management across business and IT teams

Mentor team on incident handling, RCA quality, and support best practices

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10457702
Position Id: 2026-38689/33533
Posted 1 day ago

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