Senior Oracle HCM Consultant

Individuals certified in the below (in order of preference):
• Oracle Redwood Certified Associate
• Oracle Core HR
• Oracle Recruiting ORC

Required Skills
• Oracle HCM Cloud including familiarity with
• Redwood UI across various modules - need to know ins and outs of functionality
• (Core HR, Talent Management, Recruiting (ORC) & Onboarding, Learn
• Troubleshooting with day-to-day production issues
• Familiarity with audit controls
• Reporting capabilities (OTBI and BI)
• Solution design
• Project oversight experience
• Customer engagement

Additional Skills
• HR process context from the business point of view
• Jira or similar application
• Service Now or ticketing support system
• Familiar with Change Control process

Nice to have, but not required:
• Familiarity with being a subsidiary company that has corporate oversight of the Oracle Cloud modules/solutions (TFI has Oracle responsibility and controls all aspects of the system)
• Familiarity with data loader
• EPM
• Compensation
• Benefits

Job Description:
Functional Support & SME Responsibilities
• Act as the primary functional expert for Oracle HCM Cloud across key modules:
• Core HR, Talent Management, Recruiting (ORC) & Onboarding, Learning
• Provide support for auxiliary modules including HR Help Desk and Fusion Analytics.
• Serve as a consulting liaison between HR stakeholders and the parent company’s Oracle development team.
• Convert business problems into clear, actionable requirements and enhancement requests.
• Provide solution design input, ensuring proposals align with business goals and Oracle best practices.
• Monitor progress of development requests and enhancements through Jira, ensuring timely handling and clear communication.

Production Support & Day-to-Day Operations
• Troubleshoot and resolve day-to-day production issues across all supported modules.
• Ensure processes, workflows, and data remain accurate and compliant.
• Support auditing needs by maintaining an understanding of required audit controls
• (e.g., HR record retention, DOT requirements, compliance forms, internal/external audit needs).

Redwood UI Expertise
• Work within the newly implemented Redwood UI, ensuring efficient utilization of its features.
• Apply strong familiarity with Redwood to support end-users and identify optimization opportunities
• (training others is not required).

Reporting & Analytics
• Build and manage reports using OTBI and BI Publisher to support HR and cross-functional needs.
• Partner with HR to deliver accurate, timely insights through effective reporting solutions.

Project & Enhancement Management
• Coordinate with corporate development on 20+ projects annually, ensuring business requirements are met.
• Support release cycles, testing activities, and solution validations.
• Leverage Jira for enhancement tracking, ticket submission, prioritization, and follow