Technical Business Analyst

Description

We are looking for an experienced Technical Business Analyst to join our team in Providence, Rhode Island. In this long-term contract position, you will play a key role in bridging technical and business needs, driving process improvements, and ensuring project success. This role requires a highly analytical individual with over 10 years of experience in business analysis and a strong ability to work collaboratively across teams.

Responsibilities:
Conduct in-depth business analysis to identify gaps, define requirements, and recommend effective solutions.
Collaborate with stakeholders to gather and document detailed requirements, ensuring alignment with business objectives.
Review and analyze documents to ensure accuracy and compliance with established standards.
Facilitate Agile Scrum processes, including sprint planning, reviews, and retrospectives.
Work closely with call center teams to enhance customer service processes and improve operational efficiency.
Create and maintain comprehensive reports and documentation to support decision-making and project tracking.
Identify and implement process improvements to optimize workflows and achieve organizational goals.
Act as a liaison between technical teams and business units to ensure seamless communication and understanding.
Perform gap analysis to assess current state versus desired outcomes and propose actionable strategies.
Support project delivery by monitoring progress and addressing issues or risks proactively.

Requirements

Minimum of 10 years of experience in business analysis, with a proven track record of success.
Expertise in call center operations and customer service processes.
Strong skills in document review and ensuring compliance with standards.
Proficiency in Agile Scrum methodologies and tools.
Ability to perform gap analysis and develop actionable strategies.
Exceptional analytical and problem-solving abilities.
Excellent communication and interpersonal skills to collaborate effectively with diverse teams.
Experience with creating detailed documentation and reports to support business objectives.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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