job summary:
Randstad Digital is seeking an experienced ServiceNow Developer for an exciting opportunity in Kansas City. The ServiceNow Developer will design, develop, configure, and maintain solutions within the ServiceNow platform to support business functions across ITSM, ITOM, ITAM, Software Asset Management (SAM), HR Service Delivery (HRSD), Common Service Data Model (CSDM), and CMDB. This role will work closely with cross-functional teams to deliver high-quality solutions aligned with enterprise standards and strategic objectives.
location: Kansas City, Missouri
job type: Contract
salary: $55 - 63 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Key Responsibilities:
Design, Develop, and Implement: Build and customize ServiceNow applications and modules, including ITSM, ITOM, ITAM, SAM, HRSD, and other enterprise workflows.
Develop and maintain integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and IntegrationHub.
CMDB & CSDM Management: Implement and maintain a healthy and accurate CMDB following CSDM principles. Design and maintain data models and relationships between Configuration Items (CIs) to support IT operations and business services.
Automation & Optimization: Develop automation solutions leveraging Flow Designer, Orchestration, and custom scripting to streamline IT and business processes. Enhance platform performance, availability, and reliability through proactive maintenance and optimization.
Governance & Best Practices: Adhere to ServiceNow development best practices, including code reviews, reusability, documentation, and compliance with organizational standards. Maintain platform integrity during upgrades, patches, and deployments.
Testing & Troubleshooting: Conduct unit testing, debugging, and issue resolution throughout the development lifecycle. Troubleshoot and enhance existing ServiceNow solutions to meet evolving business needs.
Collaboration & Delivery: Work with stakeholders, business analysts, and architects to translate requirements into scalable technical solutions. Participate in Agile/Scrum ceremonies and contribute to sprint planning, estimation, and retrospectives.
Continuous Improvement: Research and implement emerging ServiceNow capabilities and technologies (e.g., Predictive Intelligence, Virtual Agent, and Performance Analytics). Stay current with ServiceNow releases and evaluate new features for adoption.
Partners with other developers, analysts, and designers to develop new software programs and applications.
Write, translate, and code software programs and applications according to specifications.
Design software or customize software for client use with the aim of optimizing operational efficiency.
Perform software updates and testing.
Write programming scripts to enhance the functionality of software for assigned projects.
Schedule and perform software improvements and updates.
Analyze user needs and develop software solutions.
Work with other developers across business lines to make technical recommendations.
Performs other duties as assigned
Complies with all policies and standards
qualifications:
Requirements:
- Bachelor Degree in computer science or related field and 4 years related professional experience OR Associate Degree and 6 years related professional experience OR High School Diploma/GED and 8 years related professional experience
- Strong knowledge of computer equipment, storage, back-ups, operating systems and tools used in an operating environment required
o Minimum of 3 years of hands-on ServiceNow development and configuration experience.
o Proven expertise in one or more of the following: ITSM, ITOM, ITAM, SAM, HRSD, CSDM, and CMDB.
o Experience with JavaScript, Glide API, HTML, CSS, and REST/SOAP integrations.
o Familiarity with ServiceNow data structures, update sets, ACLs, and business rules.
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- One or more Implementation Specialist Certifications (ITSM, ITOM, SAM, HRSD, etc.)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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