Salesforce IVR Solution Architect
TekDallas
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Job Details
Skills
- IVR
Summary
Role: IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice
Location: US Remote
IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice:
Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system (Amazon Connect preferred).
Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized and scalable voice experiences.
Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.
Experience in Implementing Omni-channel Routing for Voice and Digital Channels, also Salesforce Agent Force.
Experience Customizing Salesforce Components: Apex, Flows and Process Builders.
Translate the Business Requirement into Scalable Contact center Designs, and Technical-Specifications.
Design SCV Solutions: Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.
Understanding and experience on IVR Flows, Queues, Routing Profiles and Contact Lens.
Support Deployment and Lead the Teams.
Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect).
- Dice Id: 91162571
- Position Id: 9080720
- Posted 17 hours ago
Company Info
About TekDallas
TekDallas offers outsourced product development, managed services solutions and business process management to organizations seeking higher operational effectiveness, greater flexibility, and cost savings.
We help create a virtual extension of our clients’ enterprise with an operational framework which is simple, flexible and resilient.
TekDallas enables its clients to extend current capabilities and build value-added services by providing global access to resources and diverse skill sets, including best practices in multiple processes and technology domains. Our services are designed to aid businesses improve their operational efficiencies, performance and reduce costs.
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