Telecom Voice engineer
K-Tek Resourcing LLC
Dice Job Match Score™
🛠️ Calibrating flux capacitors...
Job Details
Skills
- Analytical Skill
- Analytics
- Cisco
- Cloud Architecture
- Cloud Computing
- Communication
- Conflict Resolution
- Enhanced 9-1-1
- FOCUS
- GC
- Genesys
- Good Clinical Practice
- Google Cloud Platform
- JD
- Mergers and Acquisitions
- Microsoft
- Migration
- Organizational Skills
- Problem Solving
- Project Management
- QoS
- Regulatory Compliance
- Reporting
- Routing
- SIP
- Telephony
- VLAN
- VoIP
- Voice Engineering
- Genesys Cloud architecture
- Genesys Cloud
- architecture
- VLANs
- Genesys Cloud Certified
- Teams Voice
- Teams
- Voice
- contact centre
- contact
- centre
Summary
Position: Telecom Voice engineer
Location: San Jose CA - Onsite
JD:
- Experience in voice engineering with a focus on Genesys Cloud implementations.
- Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations.
- Familiarity with Microsoft Teams Phone System and Cisco VoIP solutions.
- Demonstrated experience in M&A voice system integrations and migrations.
- Strong understanding of SIP, QoS, VLANs, and cloud telephony solutions.
- Excellent analytical and problem-solving skills, with the ability to work under tight deadlines.
- Certifications such as Genesys Cloud Certified Professional (Google Cloud Platform-GC) or Microsoft Teams Voice Engineer Expert.
- Experience with contact centre analytics and reporting tools.
- Knowledge of hybrid telephony environments and cloud migration strategies.
- Familiarity with regulatory compliance for voice systems (e.g., E911).
- Strong project management and organizational skills.
- Excellent verbal and written communication abilities.
- Ability to adapt to rapidly changing environments and requirements during M&A activities.
- Proactive problem solver with a focus on delivering high-quality results.
- Dice Id: 10411276
- Position Id: 8965777
- Posted 1 day ago
Company Info
Vision
To be a trusted partner and advisor to our customers
Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
Who We Are & What We Do
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".
Values
-Commitment to our customers success through Integrity
-Excellence through Quality
-Growth through customer value creation
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