DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Systems Analyst – Consultant
Location: Columbia, SC
Duration: 12 Months
Specific duties include, but are not limited to:
- Serves as a liaison between the business programs and the IT organization to provide technical solutions to meet user needs.
- Develops, retrieves, and distributes reports and datasets to multiple internal and external stakeholders for purposes of monitoring, reconciliation, and operational processing.
- Performs operational support activities for the legacy Client and subsystems. Receives and responds to requests and inquiries from business stakeholders. Monitors vendor requests and coordinates between business and technical staff. Identifies trending issues and escalates to program management as needed. Translates business requests and needs into system requirements and technical requests. Serves as a subject matter expert associated with content, processes, and procedures.
- Performs highly complex analysis, design, and testing as an analyst, to meet the needs of the users of Client and its subsystems.
- Reviews and verifies QA and UA results as assigned. Documents issues and defects for triage and resolution.
- Proactively identifying risks, issues, and action items leading to possible solutions.
- Interacting with internal and external organizations (i.e. vendors, State and Federal government agencies, State providers, and other stakeholders).
Required skills (rank in order of importance):
- 3 years Medicaid or healthcare experience. (Experience working with Medicaid claims and provider
- operations concepts.)
- Proficient in COBOL programming language.
- 3 years experience operating healthcare Mainframe systems for payers as a technical analyst or related duties.
- At least 3 years experience with EDI transactions, including managing companion guides.
- Experience working with a Medicaid eligibility and/or enrollment information system in an operations capacity.
- Understanding of Client capabilities and intricacies.
Preferred skills (rank in order of importance):
- Subject Matter Expertise as it relates to Client Operations.
- Proficient in data analysis tools and techniques, such as SAS, Excel, data visualization tools, and statistical analysis software.
- Experience providing status reports and other technical or operational reports in a clear and concise manner.
Required Education:
- Bachelor’s degree in a technical, business, or healthcare field.
- 3+ years of equivalent experience in systems analysis and/or computer systems development/ modification may be substituted.
Additional skills/duties:
- Self-motivated and able to learn on the job with little training/guidance.
- Able to review job schedules and logs to troubleshoot issues.
- Experience working in a cross-functional team environment.
- Superb written and oral communications skills, including the ability to relay moderately complex technical instructions and requests.
- Ability to effectively communicate with team members, technical team, key stakeholders, and vendors.
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