Executive Support

Description

We are looking for a skilled Executive Support specialist to deliver exceptional technical assistance to senior leadership and organizational users in Hoboken, New Jersey. This role requires a proactive and customer-focused individual who can manage technology environments, troubleshoot issues, and provide seamless support during high-profile events. The ideal candidate will combine technical expertise with strong communication skills to ensure a reliable and efficient user experience.

Responsibilities:
Provide personalized technical support to executives and senior leaders, both on-site and remotely.
Assist during critical events such as leadership meetings, presentations, and town halls by ensuring all technology functions smoothly.
Manage and maintain executive devices, including laptops, mobile phones, conferencing systems, and collaboration tools.
Respond promptly to urgent technical issues, ensuring quick resolution and a high standard of service.
Analyze recurring problems and propose long-term solutions to enhance user experience.
Handle confidential data and workflows with discretion and integrity.
Act as a bridge between IT and business units to foster strong relationships and trust.
Collaborate with other IT teams to address complex technical challenges.
Support and configure hardware, software, networking, and collaboration tools such as Microsoft Teams and Zoom.
Maintain accurate documentation of issues and align with service management protocols.

Requirements

At least 6 years of experience in IT support or service desk roles within enterprise environments.
A minimum of 3 years of direct support experience with executives or senior leadership.
Bachelor's degree in Information Technology, Computer Science, or equivalent experience demonstrating attention to detail.
Proficiency in troubleshooting networking concepts and managing Windows, macOS, and iOS systems.
Advanced knowledge of collaboration tools, including Microsoft 365, Teams, Zoom, and AV systems.
Strong communication skills and a customer-first approach.
Ability to manage sensitive information with discretion and operate effectively under pressure.
Preferred certifications include CompTIA A+, Network+, ITIL Foundation, or relevant Microsoft/Apple credentials.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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