CRM Lead with Oracle Service Cloud (Fusion) - San Jose, CA (Open for remote)

Remote • Posted 15 days ago • Updated 15 days ago

Contract Corp To Corp

Contract W2

Contract Independent

No Travel Required

Able to Sponsor

Remote

$60 - $70/hr

Fitment

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Oracle Service Cloud (Fusion)
CRM Lead
Oracle Service Cloud

Summary

Role: CRM Lead with Oracle Service Cloud (Fusion)

Location: San Jose, CA. (Open for remote -Ready to work in PST time zone)

Duration: 12+ Months Contract

Required Skills

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments

Preferred Skills:

Oracle certifications (e.g., Oracle B2B Service Certified).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90957312
Position Id: 8864702
Posted 15 days ago

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CRM Lead with Oracle Service Cloud (Fusion) - San Jose, CA (Open for remote)

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