We’re looking for an Enterprise Solutions Architect to join our Customer Success team. This role will
report to the Vice President of Customer Success & Operations and is a key investment as part of our strategy to expand OpenEnvoy's footprint within our growing customer base.
Responsibilities:
You will design optimal implementation frameworks for customers, dive into complex technical
requirements, collaborate closely with Product and Engineering on roadmap and product design, and work alongside our Customer Success and Customer Support teams to help customers get maximum value from OpenEnvoy.
You will work closely with Sales and Engineers in the pre- & post-sale process to make deep
discovery into our customers’ technical, financial, and operation’s needs, and use this information to
design solutions. This will involve whiteboarding, creating detailed solution design documents, and
guiding customers’ development plans. OpenEnvoy Solutions Architects are trusted advisors to our
customers.
Internally, you’ll be the technical voice of the customer and should be constantly learning and
teaching our products. You’ll develop a broad understanding of our customers’ cross-product needs
and use this unique perspective to provide feedback on Product Development on roadmap and
product design. You’ll teach Customer Success Managers about the value our products deliver.
As an early member of the team, you will also shape our processes, tools, and strategy.
We’re looking for someone who has experience with REST API based solution design, some
experience writing code themselves, and either knows or is interested in learning payment systems,
finance processes, and accounting fundamentals.
We strongly believe that investing in personal and professional growth puts us in a position to deliver long-term value to our customers. This role offers a unique opportunity for growth in a value-driven
company, and it sits at the intersection of our customers, our people, and our products.
Requirements:
5+ years’ experience in customer facing technical roles at B2B SaaS companies in one or more of the following functions: technical architect or solutions architect, sales engineering, customer success, product management, or engineering.
Experience with REST API based solution design. Knowledge of web connectivity and integration
protocols such as JSON / XML, file transfer protocols such as FTP / FTPS / SFTP, API tools such as
Postman, and API concepts such as idempotency and pagination.
Excellent communication skills. You’ll write more enablement material than you’ll read.
Technical curiosity. Desire to get your hands dirty diving into technical specs.
Finance and / or accounting knowledge is a plus.
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