Join a high-visibility executive support team where you'll provide hands-on technical assistance to senior leaders and their staff in a fast-paced corporate environment. This role is ideal for a proactive problem solver who enjoys delivering exceptional service, managing complex technical issues end to end, and helping improve the overall technology experience through smart, practical solutions.
Responsibilities
- Provide white-glove technical support to executives, senior leadership, and their administrative partners.
- Own technical issues from initial report through resolution, including escalation and follow-up as needed.
- Support a wide range of devices and equipment, including laptops, mobile devices, tablets, printers, peripherals, and conferencing tools.
- Troubleshoot and support Windows, macOS, Android, iOS, and Microsoft 365 technologies.
- Assist with device setup, refreshes, migrations, provisioning, and lifecycle management.
- Deliver proactive support to reduce disruptions and help executives stay productive.
- Provide technical readiness and live support for high-profile meetings and events.
- Coordinate with internal IT teams and external partners to resolve complex issues efficiently.
- Maintain clear documentation and contribute to knowledge-sharing efforts across the team.
- Serve as a trusted advisor on technology and AI tools, helping others adopt solutions that improve productivity and workflows.
- Uphold confidentiality, professionalism, and discretion when supporting sensitive business activities.
- Identify opportunities to enhance support processes, automation, and service quality.
Skills
- Bachelor's degree in a technical or related field, or a high school diploma/GED plus 8 years of equivalent professional experience.
- At least 4 years of relevant professional experience, including a minimum of 1 year in a technical support role.
- Experience supporting audio/visual technologies, including both hardware and software solutions.
- Strong working knowledge of Windows, macOS, Android, and iOS environments.
- Hands-on experience with Microsoft 365 and other enterprise business applications.
- Familiarity with IT service management and ticketing systems, including SLA and OLA expectations.
- Excellent customer service skills with a proactive, solution-oriented approach.
- Strong verbal and written communication skills with the ability to explain technical information clearly.
- Advanced comfort with AI and automation tools, including Copilot, Copilot Agents, Cowork, Workflow, and Claude Code.
- Strong analytical thinking, troubleshooting ability, and composure in time-sensitive situations.
- Ability to collaborate across teams and build trusted working relationships.
- Flexibility to work occasional evenings or weekends and travel to support off-site needs when required.
Preferred Skills
- Experience supporting C-suite executives or other senior business leaders.
- Background leading a technical team.
- Experience coaching others on practical AI use cases and productivity improvements.
- Ability to adapt quickly in a high-visibility, fast-moving environment.
- Experience improving support processes, reliability, and automation through continuous enhancement.
Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels respected, supported, and empowered to contribute. We welcome candidates from all backgrounds and are dedicated to creating an environment where different perspectives help drive better outcomes for our teams and clients.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $22 - $35 per hour based on qualifications and experience.
