Help Desk Analyst I

Description

We are looking for a dedicated Help Desk Analyst I to join our team in Dayton, Ohio, supporting a non-profit organization. In this role, you will provide Tier 1 technical assistance and customer support, ensuring smooth resolution of basic IT issues. This position is Contract to permanent, offering an excellent opportunity to grow your career in a dynamic and collaborative environment.

Responsibilities:
Respond to incoming technical support requests via phone, email, or chat, ensuring timely and accurate assistance.
Diagnose and troubleshoot basic network issues, including connectivity problems and user access concerns.
Provide exceptional customer service in a call center environment, maintaining professionalism and empathy in all communications.
Document issues and resolutions comprehensively to enhance knowledge sharing and improve future support processes.
Assist users with software-related inquiries, offering clear guidance and solutions.
Collaborate with team members to escalate complex issues to higher support tiers when necessary.
Maintain confidentiality while handling sensitive information and adhere to organizational policies.
Stay updated on emerging technologies and internal systems to provide informed support.
Prioritize and manage multiple tasks effectively in a fast-paced environment, ensuring high levels of accuracy and efficiency.

Requirements

A degree in computer science, information technology, or a related field is preferred.
At least one year of experience in technical support or a similar role where attention to detail is essential.
Strong problem-solving skills with the ability to identify and resolve fundamental IT issues.
Demonstrated ability to manage multiple priorities and adapt to changing situations in an environment that requires attention to detail.
Exceptional attention to detail and follow-through in task execution.
Proven ability to handle sensitive information with discretion and maintain confidentiality.
Familiarity with software troubleshooting and basic network troubleshooting techniques.
Excellent communication skills, both written and verbal, with a focus on customer satisfaction.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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