Deskside/Desktop Support
Thunderhawk Technology Partners
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- IMAC
- INSTALL
- END USER
- EUC
- LAPTOPS
- DESKTOPS
- MOBILE DEVICES
- PRINTERS
- DESK PHONES
- MEETING ROOM
- CONFERENCE ROOM
- PC
- LOGISTICS
- HANDS & FEET SUPPORT
- H&F SUPPORT
- SERVER
- HARDWARE
- SOFTWARE
- SUPPORT
- AMDB
- ASSET MANAGEMENT
- BREAK FIX
- BREAK-FIX
- BREAK/FIX
- BREAK_FIX
- NETWORK TEAM
Summary
Location: Cambridge, MA – Onsite
Duration: 6 Months Contract
Rate: $25/hr. W2 / $27/hr C2C
Core Skills: Deskside Support | Desktop Support | IMAC | PC Staging | Imaging & Provisioning | Hardware/Software Troubleshooting | Windows/OS Support | Asset Management | Inventory Management | VIP Support | Break/Fix | Hardware Logistics | Server & Network Hands-and-Feet Support | Vendor Coordination | IT Documentation
Required Skills & Responsibilities
- Provide second-line desktop and deskside support for end users, including Sales and VIP users.
- Troubleshoot and resolve hardware, software, desktop, and peripheral-related incidents within defined SLAs.
- Perform PC staging, imaging, provisioning, workstation setup, and device configuration.
- Handle IMAC activities including installation, moves, additions, and changes for laptops, desktops, mobile devices, printers, desk phones, and meeting-room equipment.
- Perform hardware and software maintenance, upgrades, OS migration, and onsite administrative tasks.
- Provide onsite hands-and-feet support for Server and Network teams, including basic troubleshooting, power checks, visual inspections, and equipment support.
- Maintain and manage hardware/software inventory, asset records, spare parts, AMDB, room layouts, and equipment lists.
- Coordinate hardware break/fix activities with vendors and third-party service providers.
- Manage hardware logistics, transfers, decommissioning, surplus equipment, and asset disposal.
- Support onsite installation and configuration of cabling, hardware, server-room equipment, and network devices.
- Participate in client change requests and onsite technology implementations, ranging from simple to complex activities.
- Coordinate with internal teams and third parties to resolve incidents and complete service requests within SLA.
- Create and maintain technical documentation, procedures, access lists, and logbooks.
- Follow established standard operating procedures and knowledge-management processes.
- Provide end-user training and demonstrations when required.
- Maintain accurate records for server-room and network hardware, including inventories, layouts, access information, and asset status.
- Support server-room hardware decommissioning, disposal, and transfer activities.
- Dice Id: 91170649
- Position Id: 26-09065
- Posted 1 day ago
Company Info
About Thunderhawk Technology Partners
Thunderhawk Technology Partners is a woman and minority-owned business, headquartered in Atlanta, GA, committed to reshaping the future of our workforce. Our story is one of passion and purpose, built on decades of experience in workforce management and a shared belief in empowering talent. We are dedicated to delivering innovative solutions that drive client success while fostering an inclusive culture where our employees thrive.
With both global reach and local expertise, we offer a range of services across Technology, Engineering, Business Operations, and Healthcare. Our commitment to diversity, equity, and inclusion is at the heart of what we do, reflected in programs like Warrior to Workforce, Returnship (EmpowerHer, Pathway to Success, Experience Matters) and Neuro-Inclusion.
At Thunderhawk, we treat people with care and respect, striving to build high-performing teams that reflect the values of our clients and the communities we serve. Let us be your trusted partner in shaping a more inclusive and successful future for your organization.
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs