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Business Analyst for Dynamics 365 CE

Alpharetta, GA, US • Posted 2 days ago • Updated 9 hours ago

Full Time

On-site

USD 48.00 per hour

Fitment

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Job Details

Skills

Requirements Elicitation
Functional Requirements
Workflow
Process Flow
Development Testing
Software Development
Software Design
Collaboration
Training
User Guides
End-user Training
Acceptance Testing
Customer Engagement
Customer Service
Management
Microsoft Power BI
Agile
Scrum
Sprint
Process Mapping
Documentation
BPMN
UML
User Stories
Writing
Medicaid
Health Care
Public Sector
Dynamics
Customer Relationship Management (CRM)
Certified Business Analysis Professional
PMBOK
TCM
DICE

Requirements Elicitation
Functional Requirements
Workflow
Process Flow
Development Testing
Software Development
Software Design
Collaboration
Training
User Guides
End-user Training
Acceptance Testing
Customer Engagement
Customer Service
Management
Microsoft Power BI
Agile
Scrum
Sprint
Process Mapping
Documentation
BPMN
UML
User Stories
Writing
Medicaid
Health Care
Public Sector
Dynamics
Customer Relationship Management (CRM)
Certified Business Analysis Professional
PMBOK
TCM
DICE

Summary

JOB TITLE: Business Analyst
JOB LOCATION: Remote
WAGE RANGE*: $48hr to $50hr
JOB NUMBER: 26-01031

REQUIRED EXPERIENCE:

5+ years of Business Analyst experience with 3+ years in Dynamics 365 CE.
Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes.
Familiarity with Power Platform (Power Apps, Power Automate, Power BI).

JOB DESCRIPTION

Partner with business stakeholders to understand strategic objectives, business challenges, and operational needs.
Lead requirements gathering sessions, workshops, and interviews to define business and functional requirements.
Document functional requirements, user stories, acceptance criteria, and workflows.
Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria.
Collaborate with solution architects, developers, QA analysts, and project managers throughout the software development lifecycle.
Support solution design by validating that proposed functionality meets business needs.
Collaborate with developers to ensure requirements are implemented correctly.
Develop training materials, user guides, and conduct end-user training.
Assist in UAT planning, execution, and defect triage.
Provide ongoing business support and enhancement requests for post-implementation.

Required Skills & Qualifications:

5+ years of Business Analyst experience with 3+ years in Dynamics 365 CE.
Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes.
Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
Experience with Agile/Scrum methodologies, backlog grooming, sprint planning.
Strong skills in process mapping, documentation (BPMN/UML), and user story writing.
Ability to communicate with both technical teams and business stakeholders.
Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus.
Preferred Certifications: Dynamics 365 Fundamentals (CRM), Business Analyst certifications (IIBA, CBAP, or PMI-PBA).

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

#Dice

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxtcml
Position Id: 26-01031
Posted 2 days ago

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