Business Process Analyst-Fully Onsite

Role: Business Process Analyst (Operations & Migration Strategy)

Location: St. Louis, MO (Fully onsite)

Duration: 12+ Months

Must have:

• This role requires lot of collaboration with IT, Business and Operation leaders and teams.
• Visio, Lucidchart, BPMN
• Business Analysis, Operations Management, or Management Consulting.

Responsibilities:

• Operational Discovery & Process Mapping:
• Collaborate with Operations leaders and frontline staff to thoroughly understand and document current business workflows ("As-Is").
• Create high-level visual process maps that capture the complexity of daily operations, dependencies, and hand-offs between teams.
• Identify "shadow processes" (workarounds using Excel/Email) that are critical to business function but not formally documented.
• Customer & Strategy Documentation:
• Map the Customer Journey to understand how migration activities will impact customer touchpoints.
• Work with Ops leadership to extract, refine, and document their Migration Strategy. (e.g., Defining customer communication timelines, operational blackout periods, and support ramp-up plans).
• Consolidate disparate strategic ideas into a unified "Operational Migration Playbook" that serves as the single source of truth for the business.
• Impact Analysis & Readiness:
• Analyze the gap between current workflows and the future state to identify operational risks (e.g., "Process A cannot function during the migration window").
• Help define the "Definition of Ready" for Operations what criteria must be met before the business agrees to migrate?

Qualifications:

• Experience: 4+ years in Business Analysis, Operations Management, or Management Consulting.
• Core Competency: Exceptional documentation skills. You must be able to write clear, professional strategy documents and create clean, readable process flows (Visio, Lucidchart, BPMN).
• Business Acumen: Strong understanding of operational drivers (efficiency, customer satisfaction, SLA adherence).
• Independence: Ability to walk into an ambiguous operational environment, identify key stakeholders, and begin mapping processes with minimal hand-holding

Thanks

Mohammad Kalam Technical Recruiter | Empower Professionals

|Official Phone: x 335

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Fax: | 100 Franklin Square Drive Suite 104 | Somerset, NJ 08873

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