We are looking for a Batch Operations Technician (Min 5+ Yrs. Exp) HYBRID (Both Phone and In Person Interview).
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 2
Length: 12 Months | 11/16/2026 - 11/15/2027 + Position Will Extend
Work Address:Raleigh, NC 27699
Work Mode: Hybrid
Immediate interviews : Both Phone and In Person Interview
requires Batch Operations Technicians to support daily batch operations requirements for Operations and Maintenance.
requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the system's batch architecture. This position requires working outside of standard business hours to support overnight batch operations.
The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)
Responsibilities include:
Providing production operations support by executing and monitoring batch process
Verifying batch results and supporting nightly production environments across multiple servers.
Performing first level analysis of all data interface processing exceptions, logs
Escalating unresolved issues and problems according to defined on-call support procedures. Thetechnician will resolve errors and escalate issues, when necessary, by workingwith functional teams to ensure timely analysis and resolution, in alignmentwith application service level objectives.
Additionalduties include:
Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
Providing rapid support during outages and assisting in workload automation forecasting
Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
Skill Matrix
| Skills | Required / Desired | Amount of Experience | Years of Experience |
| Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries. | Required | 5 Years | |
| Experience with batch operations, job scheduling and monitoring tools. | Required | 5 Years | |
| Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams. | Required | 5 Years | |
| Experience working with internal teams to identify opportunities to improve the product and customer experience. | Required | 5 Years | |
| Demonstrated experience documenting processes and procedures as required. | Required | 5 Years | |
| Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows. | Required | 5 Years | |
| Experience with relational database skills, Basic SQL programming | Required | 5 Years | |
| Experience running shell scripts on a UNIX or similar environment; and reviewing log files. | Required | 5 Years | |
| Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving. | Required | 5 Years | |
| Ability to communicate effectively in both oral and written formats. | Required | | |
