AI/ML Architect - This is a very urgent requirement with immediate placement.

AI/ML Architect - This is a very urgent requirement with immediate placement, please apply for immediate consideration.

No Corp to Corp candidates - only W2 or 1099 candidates. Local Candidate only

Job Title: AI/ML Architect

Location: Arkansas

Interview: Phone or In-person

Duration: Long Term

Required Skills::

7+ years in data engineering, machine learning, or enterprise architecture.

3+ years designing production AI/ML systems Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK).

Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services.

Experience with cloud platforms (Azure) and deploying AI models in production.

Job Description::

Architect, Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human centered customer support.

Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels.

Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and improve customer engagement.

Integrate AI capabilities with existing systems, website and mobile app.

Monitor and optimize AI model performance to ensure high accuracy, responsiveness, and customer satisfaction.

Leverage machine learning to predict customer needs, personalize interactions, and reduce call volumes.