Salesforce BA/PO (with Service Cloud Voice)

Remote • Posted 4 hours ago • Updated 4 hours ago

Full Time

No Travel Required

Remote

$100,000 - 105000/yr

Rivago infotech inc

Fitment

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Job Details

Skills

salesforce
Service Cloud Voice

Summary

Extreme Ownership: While the role will report to the customer’s BSA/PO, you are expected to operate with full autonomy.

Proxy Presence: the role will represent the Customer PO in his / her absence on technical scrum ceremonies

Bridge: act as the translator between customer’s business language and the Technical AWS/Salesforce architecture.

Required Technical skills:

Salesforce: Proficient In-Service Cloud, Omni-Channel, and Service Cloud Voice (SCV).

AWS: Proficient in Amazon Connect (Contact Flows, Lex Chatbots, and CCP integration).

Legacy Systems: Practical understanding of how Genesys Cloud or Five9 handles queue management and SIP trunking to ensure nothing is "lost in translation."

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91131106
Position Id: 8914948
Posted 4 hours ago

Company Info

About Rivago infotech inc

Rivago Infotech Inc has been a leader in IT staffing and Software development for over 5 years and is one of the largest diversity and development firms in the industry. We are known for our high-touch, customer-eccentric approach, offering our clients unmatched quality, responsiveness and flexibility . We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services.

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Contract to Hire (CTH) Extreme Ownership: While the role will report to the customers BSA/PO, you are expected to operate with full autonomy. Proxy Presence: the role will represent the Customer PO in his / her absence on technical scrum ceremonies Bridge: act as the translator between customers business language and the Technical AWS/Salesforce architecture. Required Technical skills: Salesforce: Proficient In-Service Cloud, Omni-Channel, and Service Cloud Voice (SCV). AWS: Proficient in Amaz

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Contract

60 - 63

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