Description
We are looking for an experienced technology operations leader to oversee infrastructure, support services, and security functions for a growing organization based in Atlanta, Georgia. This role is ideal for someone who can balance strategic planning with direct involvement in day-to-day operations, while guiding a small IT team and coordinating external partners. The successful candidate will bring strong technical depth, sound business judgment, and the ability to translate operational priorities and risks for non-technical stakeholders.
Responsibilities:
Direct daily technology operations across infrastructure, end-user support, systems administration, network reliability, and information security.
Lead and mentor a small-to-midsize IT team while remaining actively involved in troubleshooting, service delivery, and operational improvements.
Manage core Microsoft-based environments, including Azure and Active Directory, to support performance, availability, and scalability.
Oversee cybersecurity practices by strengthening controls, monitoring risk, and supporting compliance-focused operational standards.
Administer help desk processes and ticket workflows using a service management platform such as Freshservice or a comparable system.
Coordinate vendor partnerships, negotiate service agreements, and hold third-party providers accountable for delivery and performance.
Guide formal change management activities, including leadership of Change Advisory Board discussions and approval processes.
Prepare and manage IT budgets, align spending with business needs, and prioritize investments across operational initiatives.
Communicate technology performance, operational issues, and risk considerations clearly to leaders across the business.
Requirements
7+ years of progressive IT experience, including at least 3 years in a senior technology operations leadership role.
Broad hands-on background spanning infrastructure, technical support, systems, networking, security, and operational management.
Demonstrated success owning multiple IT functions at once, including help desk, infrastructure, security, and vendor oversight.
Experience working effectively in a smaller organization where leaders are expected to be both strategic and hands-on.
Strong knowledge of Microsoft environments, with practical experience in Azure and Active Directory.
Familiarity with ticketing or IT service management platforms; experience with Freshservice, Freshworks, or similar tools is valuable.
Proven ability to manage vendors, influence business stakeholders, and explain technical risk in clear business terms.
Experience supporting distributed or multi-site environments is preferred; exposure to franchise, retail, education, childcare, or consumer services settings is a plus.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00900-0013516959
- Posted 4 hours ago
