ServiceNow Project Manager
Purple Hires
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Job Details
Skills
- IT Service Management
- ServiceNow
- Project Manager
Summary
We are seeking an experienced ServiceNow Project Manager to lead end-to-end delivery of ServiceNow programs and projects across ITSM, ITOM, HRSD, SecOps, and other modules. The ideal candidate will have strong project governance skills, deep understanding of ServiceNow platform capabilities, and the ability to drive stakeholder alignment, delivery excellence, and business outcomes.
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Key Responsibilities
Project Delivery & Governance
• Lead end-to-end delivery of ServiceNow implementation, migration, and enhancement projects.
• Establish and manage project plans, timelines, budgets, scope, and resource allocation.
• Ensure adherence to Agile / Waterfall / Hybrid delivery models.
• Drive governance forums, steering committees, and executive reporting.
• Identify risks, dependencies, and issues; implement mitigation strategies proactively.
Stakeholder Management
• Act as the primary interface between business stakeholders, IT teams, and external vendors.
• Facilitate requirements gathering, solution alignment, and signoffs.
• Communicate project status, risks, and outcomes to leadership and client stakeholders.
ServiceNow Platform Delivery
• Oversee implementation of ServiceNow modules such as:
o IT Service Management (ITSM)
o IT Operations Management (ITOM)
o IT Asset Management (ITAM)
o HR Service Delivery (HRSD)
o Security Operations (SecOps)
• Collaborate with architects and developers to ensure scalable and compliant solutions.
• Ensure adherence to ServiceNow best practices and platform governance.
Financial & Resource Management
• Manage project budgets, forecasting, and cost optimization.
• Track project financials, including revenue, margins, and billing milestones.
• Allocate and optimize resources across multiple workstreams.
Quality & Compliance
• Ensure delivery meets quality standards, compliance guidelines, and audit requirements.
• Drive documentation, knowledge management, and process adherence.
• Support internal and external audits, ensuring proper evidence and controls.
Continuous Improvement
• Identify opportunities for automation, process optimization, and AIOps integration.
• Drive innovation using ServiceNow capabilities (Workflow Automation, AI/ML features, etc.).
• Capture lessons learned and implement best practices across engagements.
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Required Skills & Qualifications
Education
• Bachelor’s degree in computer science, Information Technology, or related field.
• PMP / PRINCE2 / Agile certifications preferred.
Experience
• 8–15 years of IT experience with 3–5+ years in ServiceNow project management.
• Proven track record in managing large-scale ServiceNow implementations.
• Experience in working with global teams and enterprise clients.
Technical & Functional Skills
• Strong understanding of ServiceNow platform and modules (ITSM, ITOM, HRSD, etc.).
• Familiarity with integrations (REST APIs, MID Server, third-party tools).
• Knowledge of ServiceNow architecture, workflows, and CMDB.
Project Management Skills
• Expertise in Agile, Scrum, and traditional methodologies.
• Strong risk management, conflict resolution, and decision-making skills.
Soft Skills
• Excellent communication and stakeholder management skills.
• Strong leadership and team management capabilities.
• Ability to operate in fast-paced, high-pressure environments.
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Preferred Qualifications
• ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-ITOM).
• Experience in regulated environments (ITAR, SOX, HIPAA, etc.).
• Exposure to AIOps, automation, and cloud platforms (Azure, AWS).
- Dice Id: 91170791
- Position Id: 9005254
- Posted 8 hours ago
Company Info
About Purple Hires
At Purple Hires, we are dedicated to consistently delivering an outstanding recruitment experience that benefits both our clients and candidates.
We are committed to excellence in every aspect of our recruitment process. From understanding client requirements to sourcing, screening, and presenting the most suitable candidates, we maintain high standards and a results-driven approach. Our goal is not just to fill positions but to add genuine value to our clients’ teams by finding the right talent.
Honesty and openness are at the heart of our recruitment practices. We believe that clear, consistent communication fosters trust and reliability. Whether discussing job requirements, candidate expectations, or process timelines, we ensure that all parties remain well-informed and engaged. Transparency is key to building long-term relationships and ensuring mutual satisfaction.
Respect for both clients and candidates underpins our entire approach. We treat every individual with dignity and professionalism, recognizing that a positive experience leaves a lasting impact. From initial engagement to final placement, we handle each interaction with empathy and consideration, promoting a respectful and inclusive environment.
By combining performance, transparency, and respect, we create a seamless, rewarding recruitment experience. Clients can rely on us for consistent quality and integrity, while candidates feel valued and supported throughout their journey. This holistic approach allows us to build sustainable relationships and maintain a reputation as a trusted recruitment partner.
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