Immediate need for a talented Call Center Supervisor. This is a 06+months contract opportunity with long-term potential and is located in Orange, CT(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-35206
Pay Range: $55 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Lead and manage customer care representatives to uphold the Customer Bill of Rights and company policies.
- Conduct performance reviews and provide coaching to improve team quality and productivity.
- Investigate and resolve escalated customer concerns effectively.
- Embrace new technologies and implement process improvements within the team.
- Meet all goals and deadlines while leading special projects that align with the company's business plan.
Key Requirements and Technology Experience:
- 7+ years of customer service experience with progressive levels of responsibility in a call center environment is highly preferred.
- Strong communication and interpersonal skills for effective supervision and managing escalated situations.
- Demonstrated leadership accomplishments with experience supervising others.
- Experience managing a unionized workforce is preferable.
- Flexibility to work evenings/Saturdays and participate in storm-emergency operations as needed.
Our client is a leading Business Consulting Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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