Sr Solutions Architect

Job#: 3018741

Job Description:
Senior Solution Architect - ServiceNow Enterprise Platform

Location: San Antonio, TX or Findlay, OH

Department: Cybersecurity Infrastructure

Travel: Up to 10% (conferences, workshops, training)
Position Summary

The Senior Solution Architect will join the ServiceNow Enterprise Platform team within the Cybersecurity Infrastructure organization. This role partners closely with fellow Solution Architects, agile delivery teams, and the ServiceNow Product Manager to shape how ServiceNow supports "the business of IT."

You will define solution architectures, translate business outcomes into scalable designs, and drive integration across ServiceNow and other enterprise platforms. This role also provides architectural leadership, roadmap development, and technical guidance across Cybersecurity, Infrastructure, DevSecOps, Cloud, and End User Computing domains.

This position sits within a job family that spans multiple seniority levels; the final title and pay grade will reflect the selected candidate's experience.
Key Responsibilities

• Define and drive the solution architecture strategy and roadmap supporting IT and business initiatives.
• Serve as a coordinating architectural advisor across business stakeholders, Enterprise Architecture, Solution/System Architects, and the ServiceNow Platform Product Manager.
• Ensure platform solutions are scalable, maintainable, compliant, and aligned with architectural standards and business strategies.
• Translate business needs into actionable ServiceNow solution designs, process flows, and Agile stories.
• Lead and mentor teams in architectural best practices across Business, Application, Technology, Information, and Security Architecture domains.
• Resolve complex cross-system integration and alignment challenges.
• Design data mining and integration patterns (APIs, reports, ETL, system-to-system workflows, etc.).
• Represent solution architecture in strategic IT and Cybersecurity Infrastructure planning discussions.
• Collaborate with Cybersecurity Infrastructure enablement teams to identify technology opportunities, align demand, and contribute to roadmap planning.
• Act as a bridge between business needs and technical execution to ensure solutions address true business problems.

Day-to-Day Expectations

• Support IT Service Management (ITSM) processes with a strong focus on ServiceNow.
• Work within the ITIL service space: service desk/ticketing, lifecycle tracking, configuration, and licensing.
• Lead approaches for asset management of both hardware and software.
• Develop strategies for tracking and maturing IT asset processes within ServiceNow.
• Act as a senior individual contributor collaborating across architecture teams; serve as a team lead and SME for ServiceNow and ITIL governance.

Required Qualifications

• Bachelor's degree in Information Technology or related field (or equivalent experience).
• 5+ years of relevant IT experience.
• 2+ years in an architecture role (must have held architect-level titles).
• Strong experience with the ServiceNow platform including architecture principles, design practices, and module understanding.
• Experience working with Agile teams and methodologies.
• Proficiency with Azure cloud environments.

Preferred Experience

• Deep experience across ServiceNow modules such as CMDB, Discovery, SPM, ITSM, Employee Center, HRSD, Asset Management, and Operations Management (AIOps).
• Broad understanding of technologies across Cybersecurity, Cloud, Core Infrastructure, DevSecOps, Infrastructure as Code, and End User Computing.
• Experience within large, complex enterprise environments supporting cross-functional teams.

Key Skills & Competencies

• Solution Architecture - Ability to design integrated, scalable enterprise solutions.
• Analytical Thinking - Strong problem-solving, requirements analysis, and architectural evaluation.
• Agile Methodology - Understanding of iterative delivery and Agile story development.
• Authentic Communication - Clear communication and ability to collaborate across technical and business teams.
• Business Acumen - Understanding of organizational goals and strategic alignment.
• Process Orchestration - Ability to coordinate complex workflows across teams and systems.
• Cloud Computing & Azure - Knowledgeable in cloud services, architecture, and integration.
• DevSecOps - Understanding of automated, secure development and deployment practices.
• Systems Thinking - Ability to analyze and architect within interconnected environments.
• Big Data, AI, Machine Learning, IoT Concepts - Foundational understanding to guide architecture strategy.

About the Cybersecurity Infrastructure Organization

This team supports servers, cloud environments, endpoints, mobile devices, and the Cyber Operations Center. They build strategy and roadmaps for the entire Cybersecurity & Infrastructure domain and collaborate across all business units. The organization is highly experienced and partners closely with architecture teams across the company.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.