Executive Software Guild
Executive Software Guild

Desktop & Endpoint Support Lead with Pharma or Lab Experience

Raritan, NJ, US • Posted 3 days ago • Updated 23 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
12 Months
Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Endpoint
  • Desktop

Summary

User and Endpoint Support
 
Provide deskside support for laboratory, manufacturing, and business users.
 
Support desktops, laptops, MLL workstations, and approved site-standard endpoint devices.
 
Perform incident resolution, service request fulfillment, endpoint configuration, user assistance, device setup, and operational support.
 
Support moves, adds, changes, and device refresh activities.
 
Troubleshoot and support approved peripherals including:  
 
Printers / Label Printers
 
RF Devices / Barcode scanners
 
Laboratory and manufacturing peripherals
 
 Incident, Request and Operational Support
 
Perform diagnosis, troubleshooting, escalation, resolution, and closure of incidents using approved ITSM tools and processes.
 
Support restoration of business-critical services through established escalation procedures.
 
Coordinate with application owners, infrastructure teams, and resolver groups to resolve complex issues.
 
Maintain accurate ticket documentation and timely communication with stakeholders.
 
Infrastructure Coordination and Connectivity Support
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90942582
  • Position Id: 9130628
  • Posted 3 days ago
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