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Recruit Professional Services

Senior Director, AI Services and Software Product Management

Paramus, NJ, US • Posted 1 hour ago • Updated 1 hour ago
Full Time
On-site
Fitment

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Job Details

Skills

  • Firmware
  • API
  • Cloud Computing
  • Sales Management
  • Professional Services
  • Competitor Analysis
  • Pricing
  • Public Relations
  • Marketing Support
  • Proposal Writing
  • Product Planning
  • Forecasting
  • Sales Training
  • Research and Development
  • Presentations
  • User Stories
  • Quality Assurance
  • Training
  • Sales
  • Windows Server Essentials
  • Product Management
  • Product Lifecycle Management
  • Business Process
  • SaaS
  • IT Operations
  • Enterprise Resource Planning
  • High-level Design
  • Artificial Intelligence
  • Machine Learning (ML)
  • Document Management
  • Cost Accounting
  • Computer Hardware
  • Agile
  • Kanban
  • Product Strategy
  • Business Marketing
  • Computer Science
  • Video
  • Network
  • Analytical Skill
  • Data Analysis
  • Supervision
  • Management
  • Problem Solving
  • Conflict Resolution
  • Leadership
  • Mentorship
  • Collaboration

Summary

FUNCTION As the Senior Director, AI Services and Software Product Management, you will be guided by the vice president of Product Management and Production and responsible for understanding core technology trends and applying them to product strategy across hardware, device firmware, API, security, cloud services, software applications, and developing an ecosystem of third-party programs.

RESPONSIBILITIES AND AUTHORITIES

The responsibilities and authorities stated below are subject to established policies.
  • Creation of new revenue generating professional services and software solutions leveraging AI
  • Desire to drive transformation within the organization and create change
  • Responsible for the entire service life cycle from concept to end of life.
  • Strategy and analysis activities in coordination with SIICA strategy and objectives.
  • Develop a team of managers to grow subordinate team members
  • Work closely with sales leadership to build a revenue generating professional services organization
  • Direct efforts of competitive analysis to keep abreast of current market conditions and trends.
  • Reviews the development and implementation of activities related to pricing, programs, sell-through forecasting, collateral materials development, public relations interface, and general marketing support as required by the product segment.
  • Based on an in-depth survey of market needs, develop product strategy recommendations necessary for inclusion in future products and present them as a proposal to management.
  • Responsible for delivering product planning unit forecast plans along with sell-through strategy.
  • Assists in the preparation/presentation of special major account presentations.
  • Reviews/coordinates major account support needs (e.g., product tests, product delivery coordination, etc.).
  • Assists the product/sales training and Support departments with required component development.
  • Worked collaboratively with other Sr. Product Managers and Product Managers, under the direction of the VP of Product Management and Production, on special projects and R&D to develop coordinated full-line strategy proposals and presentations.
  • Reviews engineering designs, user stories, and specifications and provides feedback to Japan for new services and applications.

RELATIONSHIPS
  • The incumbent reports to the VP of Product Management and Production.
  • This individual will work closely with the broader Product Management Team, Japan, and Support organizations (service, Hotline/QA, Training, IT & Operations)
  • Works closely with Japan and outside parties
  • SIICA Field organization includes Zone Sales Directors, Territory Business Managers, and Technical and Production Specialists.
  • SBS Organization, both HQ and Branch levels


POSITION SPECIFICATIONS
  • Prior experience in a leadership role in product management, with a minimum ten years experience in product management and/or partner programs, preferably in the office equipment or IT industry.
  • Demonstrated understanding of product lifecycle management
  • Understanding of business process requirements and integration between SaaS offerings and IT/Operations infrastructure, including ERP and Dispatch/Ticketing systems.
Experience developing 3rd party relationships and program
  • Ability to work with developers, understand high level design architecture, including AI and ML concepts
  • Working knowledge of office technology enabling software applications, including Document Management, Device Management, Cost Accounting, Security.
  • Strong knowledge of Computer Hardware, Software, and Networks.
  • Experience working with Agile and Kanban development styles
  • Advanced experience with product strategy formulation and market trends and analysis.
  • Bachelor's degree in business, Marketing, Engineering, or Computer Science or related business experience.
  • Frequently requires early morning or evening video calls due to timezone differences with Japan, Europe, and other locations
  • Up to 50% travel primarily in the US.

ESSENTIAL PHYSICAL FUNCTIONS
  • Lifting (50 pounds).
  • Ability to bend to connect network equipment
  • Ability to climb (stairs)
  • Operate basic office desk equipment

ESSENTIAL COGNITIVE FUNCTIONS:
  • Analytical skills (including data analysis)
  • Able to work with little or no supervision, capable of independently managing remote workers using highly developed organizational and problem-solving skills.
  • Must demonstrate well-developed leadership skills and ability to mentor and grow other staff.
  • Ability to understand complex problems and to collaborate and explore alternative solutions.
  • Ability to organize thoughts and ideas into understandable terminology.
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  • Dice Id: 90764204
  • Position Id: 665
  • Posted 1 hour ago
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