PROTEK INFORMATION TECHNOLOGY SERVICES, LLC
PROTEK INFORMATION TECHNOLOGY SERVICES, LLC

Mobile Platform Support Specialist

New York, NY, US • Posted 60+ days ago • Updated 1 day ago
Contract Independent
12 Months
No Travel Required
On-site
$50 - $80/hr
Fitment

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Job Details

Skills

  • JBoss
  • WildFly
  • WebSphere
  • HxGN EAM Cloud

Summary

THIS ROLE REQUIRES BEING BASED IN NY
Hybrid, based in NYC/Queens — 3 days onsite, 2 days remote per week.
 
Position Summary:
Supports the on-premises HxGN EAM infrastructure stack and the EAM mobile platform, and contributes to the on-premises-to-cloud migration from an infrastructure and mobile-support perspective. Works alongside the Configuration & Integration Developer as a specialized, part-time or as-needed resource.
 
Key Responsibilities:
  • Plan and execute HxGN EAM version upgrades and patch deployments, including pre-upgrade analysis, test planning, regression testing, cutover coordination, and post-upgrade validation.
  • Manage the on-premises infrastructure stack: application server (JBoss/WildFly/WebSphere or equivalent), web server, database server (Oracle or MS SQL Server), server OS configuration, Java environments, and deployment artifacts.
  • Perform database administration and performance tasks: schema management, index optimization, archiving, query tuning, storage planning, backup, recovery, and disaster recovery coordination.
  • Support development of the on-premises-to-cloud migration plan, including current-state assessment, data cleansing, migration sequencing, environment strategy, testing, security review, cutover, and post-go-live stabilization.
  • Support implementation and administration of HxGN EAM Cloud, including tenant/environment setup, role and access configuration, and cloud support procedures.
  • Maintain non-production environments (DEV, QA, UAT, training/sandbox) and manage code/configuration promotion.
  • Configure, support, and troubleshoot the HxGN EAM mobile platform: mobile work order processing, asset/equipment lookup, inspections, checklists, materials usage, and barcode/QR/RFID use cases.
  • Support mobile deployment, user access, role-based permissions, device compatibility, and offline/online synchronization.
  • Coordinate with endpoint, network, cybersecurity, and infrastructure teams to resolve mobile connectivity, authentication, and device-management issues.
  • Monitor system performance, review logs, and diagnose bottlenecks in coordination with infrastructure and database teams.
Required Qualifications:
  • Experience planning and executing HxGN/Infor EAM version upgrades on-premises, including database migration and application server reconfiguration.
  • Experience supporting the HxGN EAM mobile platform, including configuration, user support, and synchronization troubleshooting.
  • Experience with HxGN EAM Cloud or similar enterprise SaaS/EAM cloud environments.
  • Experience supporting an on-premises-to-cloud migration for EAM or a comparable enterprise application.
  • Solid understanding of Java application server administration (JBoss, WildFly, WebSphere, or equivalent).
  • Strong SQL proficiency (Oracle or MS SQL Server).
Preferred Qualifications:
  • Hands-on experience leading or materially supporting a full HxGN EAM on-premises-to-cloud migration.
  • Familiarity with Hexagon documentation, support portals, and vendor escalation practices.
  • Knowledge of ITIL, change management, and formal testing practices.
  • HxGN EAM or Infor EAM certification.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91009841
  • Position Id: 9055362
  • Posted 30+ days ago
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Alexandra Leary

Recruiter @ PROTEK INFORMATION TECHNOLOGY SERVICES, LLC

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