Overview: Sudsies is looking for a Junior IT Operations Coordinator with a focus on luxury fashion retail technology and corporate IT support. This person will split their time between maintaining on-site hardware infrastructure, managing software licenses and user permissions, and coordinating day-to-day technical operations for our corporate office and retail boutiques. In this role, you will provide hands-on assistance in maintaining, upgrading, and securing our physical network, server infrastructure, and end-user hardware. You will serve as the primary on-site escalation point for technical issues, ensuring high system availability and minimal downtime for our operations.
Location: 12711 Biscayne Blvd, North Miami, FL 33181
Responsibilities:
- On-Site Infrastructure Support- Rack, stack, configure, and troubleshoot physical network routers, switches, firewalls, and wireless access points.
- Server Room Maintenance- Monitor and maintain physical server infrastructure, server racks, UPS backups, and environmental controls.
- Hands-On Deployment- Physically provision, image, deploy, and asset-tag laptops, desktops, desk phones, and printers for end users.
- Identity & Access Management- Manage user accounts, permissions, and group policies using Active Directory, Azure AD, or Google Workspace.
- Backup & Media Management- Monitor daily system backups, verify backup integrity, and handle physical backup media as required.
- Security & Workspace Checks- Walk the floor to ensure conference rooms, shared workspaces, and physical network jacks are secure and operational.
- Documentation & Inventory- Maintain an accurate, up-to-date physical inventory of hardware assets, cables, peripheral equipment, and software licenses.
- Site Support- Driving between Sudsies locations as needed (5-10% travel)
Availability:
- 6 days a week (Monday through Saturday)
- Monday through Friday: 9:00 AM - 7:00 PM
- Saturday: 8:00 AM - 5:00 PM
Qualifications:
- OS Knowledge- Proficient with Windows 10/11, macOS, and basic Windows Server/Linux administration.
Experience Required:
- 1–3 years of experience working in an IT support, helpdesk, or desktop engineering environment.
Physical Requirements:
- Finger Dexterity- Ability to perform tasks using fingers, such as picking up small objects and gripping handles.
- Talking- Ability to convey details and instructions clearly and quickly.
- Hearing- Ability to hear and understand normal conversations.
- Repetitive Motions- Frequent use of wrists, hands, and fingers.
- Visual Abilities- Average visual acuity for inspecting garments and operating machinery.
- Physical Strength- Regularly lift/move up to 10 pounds, frequently lift/move up to 25 pounds, and occasionally lift/move up to 50 pounds.
Job Type: Full-time
Pay: Starting at $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
Shifts Available:
- 8-hour shift
- 10-hour shift
- Day shift
- Morning shift
Education Requirement: High school diploma or equivalent (required)
Work Location: In-person
Join our team and embark on a rewarding career where you can make a difference. Apply today!
Ability to Commute:
Driving between Sudsies locations as needed (5-10% travel)
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