Service Desk Analyst - Onsite in TN

Nashville, TN, US • Posted 16 hours ago • Updated 16 hours ago
Contract W2
Contract Independent
6 Months
No Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Service Desk

Summary

We have 3 levels of positions, while applying, please mentione which role you would fit into

  • Service Desk Lead, Onsite (8-11 years)
  • Service Desk Senior Analyst, Onsite (3–5 years)
  • Service Desk Analyst, Onsite (2–3 years)

The Service Desk Analyst serves as the first point of contact for end users, providing technical support and resolution for IT incidents and service requests. The role is responsible for delivering high-quality customer service, ensuring timely issue resolution, maintaining SLA compliance, and supporting a wide range of workplace technologies, including Microsoft 365, endpoint devices, identity management, and collaboration tools.

 

Key Responsibilities:

  • Incident & Service Request Management:
  • End User Support:
  • Communication & Customer Service:
  • Knowledge Management & Process Compliance:
  • Collaboration & Operational Support:

 

Required Technical Skills:

·        Working knowledge of Windows 10/11 and Microsoft 365 applications.

·        Understanding of Active Directory, Azure AD/Entra ID, and identity management concepts.

·        Experience supporting Outlook, Teams, OneDrive, SharePoint, and Office applications.

·        Basic networking knowledge including DNS, DHCP, TCP/IP, VPN, and Wi-Fi troubleshooting.

·        Familiarity with ITSM tools such as ServiceNow, Freshservice, Remedy, Jira Service Management, or similar.

·        Knowledge of endpoint management and remote support tools.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10336025
  • Position Id: 9080252
  • Posted 16 hours ago

Company Info

About TrustMinds, Inc.

TrustMinds, Inc. provides Information Technology recruitment and staffing services to organizations worldwide. Headquartered in Michigan; TrustMinds believes in partnering with clients to develop a strong sense of trust and confidence by working towards common goals and objectives. By applying the appropriate mix of people, process and technology, TrustMinds helps its clients achieve their technology and business objectives. Our goal is to work with our clients to help them achieve growth, success and discover opportunities to increase efficiencies, improve quality and reduce costs.

We cater to both permanent and contract staffing requests. We are experts in recruiting the best talent across different technologies and are helping organizations like yourselves in getting the right resources. We pride ourselves in discovering and recruiting the best suited candidates; from a technology, process and domain perspective; from across the industry. Our focus has been in recruiting local talent, thereby keeping the cost of hire in check for our clients. All our recruiters have over 10 years of experience in the industry and are locally based in the USA. Their understanding of the business domain, technology and organization fitment makes them recruit the best professionals from across the board.

We have been working with a very select group of clients; primarily large organizations; for whom we have become an extension of their talent acquisition arm. This has also led us to work very closely with them and give proper focus on their requirements.

We do not carry a bench; hence we will not be pushing our candidates for your requirements. We are expert recruiters who will take your requirements and recruit from the local market.

We look forward to discussing how we can help your organization fulfill its resourcing needs.

Contact the job poster
SP

Sanjeev Pradhan

Recruiter @ TrustMinds, Inc.
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