ServiceNow Advisory Consultant

Role: ServiceNow Advisory Consultant

Location: Plano, TX (Remote)

Type: Contract

Role Overview:

Client is seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

Key Responsibilities:

Advisory & Strategic Consulting

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM. Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Technical Implementation & Platform Expertise:

• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).Ensure platform conformance to best practices and licensing strategies.

Proposal & SOW Development:

• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications:

• 7+ years of hands-on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• 3+ Years Strong understanding of ServiceNow architecture, scripting, workflows, and integrations
• 5+ YearsExperience in proposal writing, SOW creation, and client presentations.
• 2+ Years Demonstrated ability to lead client workshops and translate business processes into technical solutions.

Mandatory Certifications by Level:

• Senior ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
• Excellent communication and stakeholder engagement skills.

Why Join Us:

• Be part of a high-impact team driving digital transformation across industries.
• Work with top-tier clients and cutting-edge ServiceNow solutions.
• Collaborate with experts in advisory, architecture, and delivery.Enjoy a flexible, remote-friendly work environment with growth opportunities.