DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Quality Assurance Analyst
Location: Columbia, SC
Duration: 12 Months
Scope of the project:
Client is seeking a Quality Assurance Analyst (LEAD) to assist with implement small to large projects.
Objectives to Be Fulfilled by Candidate:
This position is for a Quality Assurance resource on the Systems Applications Integration and Development team and serves as a system testing specialist on Client enrollment and eligibility systems, to include document management and workflows. Serves as a technical resource for agency projects, regarding Medicaid enrollment, eligibility, and claims processing and their related sub-systems. Uses expertise to evaluate proposed and implemented solutions as well as recommend
improvements.
- Develop test plans, QA and/or User Acceptance Testing processes and test cases for product management and software development teams.
- Design and support user interface testing application and regression testing software.
- Test software applications for reliability and stability.
- Implement testing programs to perform quality assurance on technical applications including negative testing and usability.
- Perform Smoke test, System Integration Test and End to End test on various systems/Applications.
- Proactively identifies issues, and action items leading to possible solutions by planned due date or report impediments to finding a timely solution and coordinate with leadership and technical resources at all levels.
- Participate in projects to perform quality assessments that expose security flaws, reveal defects and identify areas of optimization.
- Define, implement, and evangelize best practices, processes, and policies which are established internally and by applying industry best practices.
- Ensure projects adhere to software testing governance policies, best practices and guidelines and recommend improvements.
- Maintain database with product defects, user reviews, survey information and functional improvements.
- Coordinate with product development teams and software engineers to recommend solutions to maximize performance and efficiency.
- Advises on best practices regarding industry standards. Maintains issues in defect database and participates in collaborative efforts to resolve and coordinate with leadership and technical resources at all levels.
- Perform reviews, walkthroughs, or inspections and adhere to established governance standards.
- Provides oversight/approval of vendor unit/system integrated test plans and test results.
- Provide guidance on the preparation/review of test plans.
- Provide guidance on the preparation/review of test scripts/scenarios.
- Preparation/review of test reports.
- Checking progress against targets, report as necessary and take action to resolve exceptions.
- Collaborates with internal stakeholders and technicians at all levels; document feedback and reports of testing outcomes to management. Work with architects, technicians, and management on project testing and complete assigned tasks in a timely fashion.
Required skills (rank in order of importance):
- Superb written and oral communications skills, including the ability to write requirements and Use Cases. Very Strong proficiency in English is required.
- 5 years translating business requirements or policy documentation into test cases and scenarios; building test cases and scenarios into test systems.
- 5 years’ experience in Quality Assurance & Quality Control.
- 3 years’ experience in Sahi Pro/Selenium Automation Framework.
- Working knowledge of ONE of the following: Spice, TPI, TMMI, CMMI OPF, OPD and PPQA process areas.
- Direct hands on experience with formal test design techniques like Equivalence Class Partitioning and Pairwise Analysis.
- Experience with test design tools like PICT or equivalent orthogonal based tools.
Preferred skills (rank in order of importance):
- 5+ years large enterprise or e-business systems experience.
- 3 years Medicaid or healthcare experience. Deep knowledge of healthcare operations (preferably Medicaid), business processes.
- Experience with X.12 Standards and HIPPA EDI Transactions.
- Proficient in Atlassian tool suite including JIRA and Confluence.
- Prior experience working in a standard SDLC (waterfall methodology) & in an AGILE delivery.
Required education:
Bachelor’s degree in a technical, business, or healthcare field. Or equivalent experience on a year for year basis
Additional duties/skills:
- Design and Develop Test Automation Scripts using Test Automation Guidelines.
- Document and support development of test scenarios/cases and the execution of testing activities.
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