Manager - IT Product Management

Company:
Marsh

Description:

Senior Product Owner - Marsh McLennan

Location: New York, NY (Hybrid)

Role overview As a Senior Product Owner at Marsh McLennan, you will own the product lifecycle for carrier-focused and digital servicing capabilities that power Marsh client experiences and carrier partnerships. You will translate business strategy into a clear product roadmap, manage a data-driven backlog, and partner with internal teams and external carriers to deliver high-value solutions. You will lead cross-functional teams, drive adoption and value realization, and champion the use of AI to unlock measurable outcomes in underwriting, policy servicing, and claims workflows.

Key responsibilities

• Define and own the product vision, strategy, and multi-quarter roadmap for carrier-facing platforms and policy servicing enhancements.
• Translate business needs into well-formed epics and user stories with clear acceptance criteria; maintain an prioritized backlog aligned to business impact and strategic goals.
• Collaborate with carriers, Marsh business units, IT, Data & Analytics, Underwriting, Claims, and Digital / Experience teams to design, build, test, and launch features that improve client experience and operational efficiency.
• Lead Agile product development cycles (Sprints/Program Increments), facilitate backlog grooming, sprint planning, reviews, and retrospectives; coach and mentor junior product owners and analysts.
• Define success metrics (KPIs), monitor product performance, and drive benefits realization through data-driven decision making and iterative improvements.
• Partner with Data Science and AI teams to identify AI-enabled opportunities (predictive modeling, automation, NLP/IR for policy documents, chatbots, anomaly detection); translate business problems into AI-driven solutions; ensure governance, risk management, and ethical use of AI.
• Ensure regulatory, privacy, and security compliance within product design; collaborate with Legal and Compliance to implement controls and reporting.
• Manage stakeholder communications, roadmaps, and progress reporting to senior leadership and carrier partners; balance competing priorities and communicate trade-offs effectively.
• Own go-to-market and enablement plans for new capabilities; drive adoption, training, and change management with internal and external users.
• Stay current on industry trends, competitive landscape, and Marsh's strategic priorities; advocate for innovation and continuous improvement.

Required qualifications

• 5-7+ years of product management or product ownership experience, preferably in insurance, carrier management, or financial services.
• Deep knowledge of insurance carriers, carrier workflows, rating, underwriting, policy administration, and policy lifecycle management.
• Demonstrated success delivering digital products or platforms that involve carrier partnerships, API integrations, data exchanges, or policy servicing.
• Strong Agile delivery experience (Scrum/SAFe); ability to manage backlog, write user stories, define acceptance criteria, and guide teams through complex programs.
• Proven ability to work cross-functionally with business units, carriers, IT, data/analytics, and external vendors; excellent stakeholder management and communication skills.
• Experience with data governance, data privacy, and security considerations in product design.
• Advanced quantitative and analytical capabilities; proficiency in defining metrics, analyzing data, and making data-driven decisions.
• Experience with AI/ML initiatives in a product context; ability to translate business problems into AI opportunities and work effectively with data scientists and engineers.
• Bachelor's degree; MBA or advanced degree preferred.

Preferred qualifications

• Familiarity with policy administration systems (e.g., Guidewire, Duck Creek) or other core insurance platforms.
• Experience deploying AI-enabled features such as automated document processing, chatbot assistants, predictive analytics for risk scoring, or claims automation.
• Certifications such as CSPO, PSPO, PMI-ACP, or relevant product management or agile certifications.
• Proficiency with product analytics tools, Jira/Confluence, and data visualization platforms (Tableau, Power BI).

Skills and capabilities

• Carrier knowledge: deep understanding of carrier operations, partnerships, pricing/rating dynamics, underwriting processes, and policy servicing workflows.
• AI literacy: ability to identify, scope, and prioritize AI opportunities; comfort coordinating with data science teams; awareness of governance and ethical considerations for AI.
• Product development discipline: roadmaps, backlog management, user story writing, acceptance criteria, MVP definitions, experimentation and A/B testing, release planning.
• Regular skills: strategic thinking, leadership, collaboration, negotiation, adaptability, problem-solving, clear written and verbal communication, influencing without authority, conflict resolution.
• Technical acumen: familiarity with APIs, data exchanges, cloud concepts, data privacy and security controls; basic SQL or data querying helpful.
• Change management: ability to drive user adoption, training, and enablement; strong stakeholder engagement and communication plans.
• Regulatory and risk awareness: knowledge of relevant insurance and data privacy regulations; proactive risk mitigation in product design.

Education

• Bachelor's degree in a relevant field (e.g., Business, Computer Science, Engineering, Finance); advanced degree or certifications preferred.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

The applicable base salary range for this role is $109,100 to $218,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.