Cloud Infrastructure Support Analyst

Job Title: Cloud Infrastructure Support Analyst

Job Location: Irving, TX

Position Description:

Required Education/Experience: 

• Bachelor's degree in computer science or information technology 

Required Licenses/Certifications: 

• AWS Certification ( AWS Certified Solutions Architect)

Required Qualifications: 

• The DASH (Data & Serverless) team is part of CLIENT AWS Platform organization

• 5-7 years' experience in this capacity 

• We design, provision, and operate the AWS infrastructure that business units use for data, serverless, and container workloads, so application teams can build on secure, standard foundations

• As a customer-facing platform team, we work directly with business units to understand their needs and turn them into reliable AWS environments.

Position’s Contributions to Work Group: 

• We design, provision, and operate the AWS infrastructure that business units use for data, serverless, and container workloads, so application teams can build on secure, standard foundations

• As a customer-facing platform team, we work directly with business units to understand their needs and turn them into reliable AWS environments.

Required Technical Skills: 

• Hands-on experience building and operating AWS infrastructure in a multi-account environment.

• Experience provisioning and supporting EKS, ECS/Fargate, Lambda, S3, and Glue.

• Strong AWS networking and IAM skills: VPC, ALB/NLB, SCPs, and permission boundaries.

• Infrastructure as code with CloudFormation (preferred), plus CI/CD with GitHub Actions.

• Scripting in Python and/or Bash for automation.

• Strong customer focus and communication skills, including explaining technical options to non-AWS teams  

Responsibilities: 

• Provision and operate the infrastructure for data and serverless services: S3, Glue, Lambda, API Gateway, Step Functions, EventBridge, and DynamoDB.

• Build, upgrade, and maintain EKS clusters and ECS/Fargate environments.

• Automate infrastructure delivery with reusable CloudFormation templates and GitHub Actions pipelines.

• Design and troubleshoot VPC networking, load balancers, IAM, KMS, and cross-account access.

• Onboard new business unit environments, estimate costs, and provide production infrastructure support.

• Act as a technical point of contact for business unit customers by guiding requirements, setting clear expectations, and resolving issues quickly.