Network Operations Engineer On-Site in Everett, WA

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  

• Earning Your Trust: We build trust through clear, honest, human communication. 

Job Summary

To be considered for this position, you must live within commuting distance of Everett, WA.  This role is 100% on-site.

The Network Operations Engineer is responsible for the day-to-day monitoring of Ziply Fiber Network infrastructure. This position is responsible to monitor, document, escalate problems, and receive customer calls. The Network Engineer spends a great deal of time working in a team environment with other Network staff but also works on projects independently, and resolution of customer impacting events.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Network Monitoring & Incident Management

·            Monitor the overall health and availability of all systems from the Network Operations Center.

·            Monitor network using software and tools provided.

·            Troubleshoot/remediate incidents/events and escalate appropriately.

·            Abiity to investigate and remediate/escalate complex intermediate issue.

·            Able to lead an outage bridge.

·            Provide shift support for the Ziply Fiber Network Systems.

Technical Expertise & Documentation

·            Advanced experience in phone support and troubleshooting of client communication networks.

·            Advanced knowledge with documentation of processes, procedures, and systems.

·            Ability to train Junior technicians on all network topology and infrastructure maintained by NOC.

·            Adherence to the processes and policies in the NOC master playbook.

Communication & Customer Service

·            Advanced comminication and presentation skills written and verbal forms.

·            Provide technical aid to customers, while ensuring the best-in-class customer experience.

·            Great Customer Service skills.

Professional Skills & Working Environment

·            Ability to thrive in a high pressure environment.

·            Good organizational skills.

Other Duties

·        Performs other duties as required to support the business and evolving organization.

Required Qualifications:

·        High school diploma or GED.

·        Minimum of three (3) years of end‑to‑end telecommunications support experience in a technical operations environment.

·        Advanced knowledge of network topology.

·        Advanced knowledge of internet routing protocols (OSPF, BGP, etc.).

·        Advanced knowledge of VOIP technologies (SIP, TDM, etc.).

·        Advanced knowledge of routers, switches, and IP routing/switching.

·        Advanced knowledge of data networking architectures and IP protocols, including Voice, Video, OSI 7‑layer model, TCP/IP, Optical Networking, and general data networking.

·        Ability to read and interpret network diagrams and perform fault analysis.

·        Advanced troubleshooting skills using tools such as nslookup, ping, traceroute, ipstat, tcpdump, curl, log analysis, Remedy, etc.

·        Advanced knowledge of TDM and Optical Transport technologies.

·        Knowledge of OLT/ONT, system environmental controls, pseudo wire, Ethernet, and POTS.

·        Ability to lead outage bridges and cross‑functional teams.

·        Ability to collaborate effectively with cross‑functional teams to resolve complex issues.

·        Ability to investigate, remediate, and escalate complex issues.

·        Strong written and verbal communication skills.

·        Strong organizational skills and excellent time‑management and prioritization abilities.

·        Ability to use NOC tools for issue identification and resolution.

·        Ability to communicate effectively at all levels of the organization.

·        Proficiency with office equipment and software, including PCs, Microsoft Office (Excel, Outlook, Visio), and telephone systems.

·        Strong attention to detail and problem‑solving skills.

·        Ability to work independently and as part of a team.

·        Ability to work various shifts, including weekdays, weekends, swing, and night shifts.

Preferred Qualifications:

·        Bachelor’s degree in a relevant field.

·        CCNA, CCNP, CCNT, JNCIP, JNCIA SCTE, NCTI, or related industry Certifications.

·        Telecom Network Operations Center experience.

Knowledge, Skills, and Abilities:

·        Excellent analytical skills.

·        Ability to work independently and apply sound judgment and reasoning skills to a variety of situations, multi-task and collaborate effectively with other personnel to meet deadlines.

·        Capable of identifying potential compliance problem areas early on, assessing alternate courses of corrective action and recommending satisfactory solutions.

·        Strong verbal and written communication, attention to detail, and organizational skills, and familiarity with compliance concepts.

·        Ability to work within critical deadlines.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.